JMJ Associates Chooses salesforce.com Over Microsoft CRM

Business Wire, May 10, 2004

Business Editors/High-Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--May 10, 2004

Single-Click Integration with Microsoft Outlook and Office

Applications Helps Global Consulting Firm Reach Full Capacity for Its

Business within Six Months of Deployment

Salesforce.com, the global leader in on demand customer relationship management (CRM) services, today announced that consulting firm JMJ Associates has selected salesforce.com Spring '04 over Microsoft (Nasdaq:MSFT) to deliver proven CRM functionality to its global sales and management teams. Using salesforce.com's tight integration with Microsoft solutions, the global firm is able to access salesforce.com from within Microsoft Office and Outlook applications in a single click, without servers or software. With salesforce.com's integrated state-of-the-art functionality, JMJ Associates has achieved full capacity for its Americas business within six months of CRM deployment.

"Without salesforce.com, we would not have gotten to our current situation where we are 'sold out' for the next six months," said Bob Allbright, Americas Region business development manager, JMJ Associates. "We've wisely leveraged the on demand model -- in particular, salesforce.com's integration with Microsoft applications -- to generate sales which has max'd out our delivery capability within six months of deployment."

With salesforce.com, JMJ Associates has been able to quickly and easily share customer data between salesforce.com and its existing Microsoft Word, Excel and Outlook applications to improve productivity while effectively tracking and managing its customer base, pipeline and financial forecasting. Users and senior managers in Europe and the United States can immediately access accurate and complete customer information and forecasts spanning sales, finance, human resource requirements and operations, improving efficiency and enabling the consulting firm to be much more far-reaching and profitable in its sales and consultant service delivery activities.

JMJ Associates has realized additional benefit from salesforce.com's complete customization flexibility and comprehensive functionality. Salesforce.com allows JMJ Associates to rapidly modify fields, tabs, and workflow to meet the global consulting firm's evolving needs. The 15th generation CRM service also effectively addresses additional business requirements such as contract and document management and analytics with customizable dashboards.

"Salesforce.com's CRM service was so comprehensive, and addressed so many of the features that we needed, it was clear that salesforce.com was the only choice for CRM that could be responsive to evolving needs," Allbright continued. "Salesforce.com was heads and shoulders above where I saw the Microsoft CRM team headed."

"The success of salesforce.com is a direct result of the success of our 9,500 customers," said Marc Benioff, CEO and chairman, salesforce.com. "Global companies are embracing salesforce.com because only the on demand model can deliver the functionality, integration and customization capabilities to support tangible results within months of deployment."

The fifteenth generation of salesforce.com, salesforce.com Spring '04 breaks new ground in empowering organizations to adapt CRM to precisely fit their specific, unique business and industry needs. With the point-and-click ease of the new salesforce.com Studio, business administrators can create Custom Tabs and brand new modules to extend CRM. The on demand platform that powers salesforce.com Spring '04 and `salesforce.com Studio, sforce 3.0 offers developers complete programmatic control over CRM customization, integration, and extension to create custom CRM solutions with unprecedented simplicity and success. With Spring '04, on demand CRM is now more customizable than even client/server software.

About salesforce.com

Salesforce.com is the global leader in on demand customer relationship management (CRM) services. It offers the award-winning salesforce.com family of on demand solutions for integrated sales force automation, customer service and support, marketing automation, document management, contract management, product catalog management, and analytics to help companies meet the complex challenges of global customer communication. The company recently introduced salesforce.com Studio, a point-and-click on demand customization suite that empowers the business administrator to extend CRM with custom tabs and brand new modules. It has also introduced sforce 3.0, the on demand platform that offers developers complete Web services-based customization, integration and extension for CRM. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMC Labs, Top 10 CRM Implementation from Aberdeen Group, InfoWorld's 2001 CRM Technology of the Year, Forbes Magazine's "Best of the Web" and a Webby Business Award. The company has more than 9,500 customers and 140,000 subscribers running its services in 11 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. For more information please visit www.salesforce.com or call 1-800 NO-SOFTWARE.