Encover Announces Global Strategic Alliance with Tata Consultancy Services to Deliver Comprehensive Service Contract Sales Solution

Business Wire, May 17, 2004

Business Editors

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--May 17, 2004

Companies to Deliver Joint Solution That Transforms Service

Contract Sales into a Significant Profit Center For High-Tech

Manufacturers and their Channel Partners

Encover(TM), Inc., the leading provider of technology-enabled services for marketing, selling and managing service contracts, today announced a global strategic alliance with Tata Consultancy Services (TCS), a division of Tata Sons Ltd., to deliver a comprehensive service contract sales solution to manufacturers and their channel partners. The alliance includes collaborative solution development, joint sales and marketing, TCS' global systems integration capabilities, and the creation of a joint Service Sales Excellence Center.

"High technology manufacturers are going through a transformation, turning their services organizations from a cost-center into a profitable and strategic part of their business," said Chip Overstreet, president and CEO of Encover, Inc. "This transformation involves adopting best practices, streamlining processes, leveraging technology, and deploying the right sales approach for each segment of their customer base. The combination of TCS' breadth of services and its global footprint, coupled with Encover's industry-leading service management application, best practices and service sales methodologies, offer manufacturers a foundation to methodically roll-out each phase of this transformation incrementally."

Deriving Value From the Services Lifecycle

The Encover-TCS Partnership is focused on delivering comprehensive solutions that enable high technology manufacturers to derive value from every facet of the service contract lifecycle. The joint offerings are based on a foundation of Encover's industry-leading service contract management application and its methodologies and best practices for installed base marketing and sales, coupled with TCS' global implementation, integration and service delivery capabilities. The companies are jointly targeting high technology manufacturers with a global reach that are looking to strengthen services through all channels of distribution.

About Encover, Inc.

Encover, Inc. is the leading provider of technology-enabled services for marketing, selling and managing service contracts. High technology manufacturers and their channel partners work with Encover's service marketing and sales experts to transform services into a strategic competitive advantage by improving installed base visibility, streamlining the service contract lifecycle, and improving partner and customer loyalty. Encover's solutions are built upon a foundation of proven methodologies, best practices and its enterprise class service contract management application. Encover is driving millions of dollars in incremental services revenue for companies including Juniper Networks, Enterasys and Xerox. For more information on Encover, visit www.encover.com, or call 650-903-8700.

Encover is a trademark of Encover, Inc. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.