Business Services Industry

TeamScope's OutlookCRM 3.0 Optimizes Microsoft Outlook 2003

Business Wire, May 24, 2004

Business Editors/High-Tech Writers

CALABASAS, Calif.--(BUSINESS WIRE)--May 24, 2004

OutlookCRM(TM) 3.0 Provides Powerful Integrated Customer Relationship

Management for Microsoft(R) Outlook(TM) and Exchange(TM) 2003

TeamScope Software, Inc., a leading provider of CRM and contact management solutions for Microsoft's Outlook and Exchange, today announced the availability of OutlookCRM 3.0, which brings its unique, advanced integration into the Microsoft Outlook and Office(TM) 2003 environment. OutlookCRM optimizes customers' existing investment in Microsoft technologies by utilizing the existing Outlook client and Exchange Server. As a result, Outlook users rapidly become productive with OutlookCRM, making it an affordable and pervasive solution for any type of enterprise.

OutlookCRM 3.0 includes a number of key additional features that enhance collaboration and contact management. "For us, the ability to share a record of all activities, appointments and project information as well as contact and company data through Outlook public folders has added enormous value to our use of Outlook, and has significantly improved our productivity," said Lisa Sainato of Pollution Risk Services. "The fast project look-up and the ability to view all activities for a project means that we are much better prepared when our clients contact us, and they appreciate the fact that whoever they talk to from our company is well-informed."

"OutlookCRM continues to provide a cost-effective and broad-ranging solution to the diverse needs of customer and contact management, improving the efficiency of all aspects of a company's sales, project management, marketing and support activities," stated Phil Seeman, president of TeamScope Software, "as recognized by 'The People's Choice Award' at MSD2D.com for customer relationship management." Continued Seeman, "Our aim is to extend and enhance the reach of Outlook and Exchange, solving critical customer needs while retaining the familiarity of the well-known Outlook environment. Any business using Outlook will benefit from OutlookCRM."

OutlookCRM 3.0 key enhancements include:

   Outlook 2003 Support:
   Powerful integration with Microsoft Office 2003

   Customizable OutlookCRM Toolbar:
   The ability to simplify or extend the toolbar features based on
   specific needs

   Automatic Synchronization of Private Folders:
   Synchronization of private folders keeping them up-to-date with
   public folders, required by PDA users

   Streamlined E-mail Campaign Mail Merge:
   Automatic insertion of company, contact or lead information into
   Word documents and the direct creation and logging of e-mails to
   specified addressees

   Company Alert Pop-ups:
   The ability to add messages and account owner information to a
   company record that is displayed whenever any contact from that
   company is accessed

   Advanced Document and Attachment Processing:
   Direct sharing of information from Outlook or Windows Explorer,
   with hyperlinks to one single copy of a file instead of many bulky
   e-mail attachments

   New COM Interface Design:
   Simplified custom application access with many additional COM
   programming features and forward compatibility of existing
   customizations

About TeamScope Software, Inc.

TeamScope Software develops and markets CRM, contact management and other collaboration software based on Outlook and Exchange Server technology from Microsoft Corp. (Nasdaq:MSFT). Unlike most other solutions, TeamScope products require only the existing Outlook and Exchange infrastructure, utilizing the advanced data integration and communication capabilities of these strategic Microsoft platforms to provide unique solutions. TeamScope products are used across many different industries worldwide, in large and small enterprises, to accelerate business processes and dramatically enhance individual and group productivity. TeamScope solutions have benefited a wide range of companies including Needham & Company, The Kelsey Group, Silicon Valley Bank (Nasdaq:SIVB), Syscan Corporation, and Prolexys Pharmaceuticals. For additional information about TeamScope and its line of software products, visit the company's website at http://www.teamscope.com/.>