LANDesk Management Suite Now Integrates With Leading Help Desk and Management Tools to Reduce Network Administration and IT Support Costs

Business Wire, May 4, 2004

Business Editors/High-Tech Writers

SALT LAKE CITY--(BUSINESS WIRE)--May 4, 2004

Connectors for Peregrine Service Center, Remedy Help Desk,

HP OpenView and IBM Tivoli Extend LANDesk Management Suite's Robust

Functionality and Benefits

LANDesk(R) Software, a leader in integrated desktop, server and mobile device management software, today announced new integration components for leading enterprise help desk solutions and popular management frameworks, enabling customers to leverage data and capabilities in LANDesk(R) Management Suite to enhance IT support and network administration.

These new connectors enable integration with help desk applications from Peregrine Service Center(a) and Remedy Help Desk(a), allowing administrators to quickly resolve IT issues from within the same console. Further, network administrators can harness powerful inventory data within LANDesk Management Suite through the most common management frameworks, including HP OpenView(a) and IBM Tivoli(a).

Traditionally framework users have had difficulty accessing information at the desktop level, but with these new connectors, the most useful management functions in LANDesk Management Suite are easily accessed in a single mouse click. This reduces the overall cost of administering and supporting enterprise systems by streamlining management activities, minimizing training needs for multiple management products and providing a more holistic view of IT resources and usage.

"The new connectors represent yet another way that we're able to help our enterprise customers lower IT operating costs and improve overall efficiency," said Nolan Rosen, vice president of worldwide marketing for LANDesk Software. "The detailed configuration information about an organization's desktop in LANDesk Management Suite represents an important corporate asset. By making this available to other enterprise applications, customers are able to gain increased value from our solution and their other IT investments."

Using the connectors, IT administrators and help desk professionals can now access LANDesk Management Suite inventory information about a particular desktop system from within their Peregrine or Remedy application to enable rapid identification of the source of a particular problem. Understanding the cause of the issue, administrators can then use LANDesk to remotely control desktop systems and to transfer necessary files to the PC. The result is faster issue resolution with minimal disruption to end-users and business processes.

Similarly, the LANDesk connectors give management framework users more detailed information about desktop systems than general management framework solutions can provide. This additional information facilitates rapid diagnosis of network problems from within the traditional administrator environment, saving time, minimizing training and increasing productivity.

IT System Management Simplified

LANDesk Management Suite 8, version 8.1, announced today (see related announcement), is an all-in-one software solution that simplifies and automates many time-consuming system management tasks including asset management, patch management, software installation, OS migration and software license management. The industry's most complete set of integrated functions in LANDesk Management Suite 8.1 drives increased IT efficiency and provides measurable savings in budget and man hours.

The new help desk and management framework connectors are available through LANDesk Expert Solutions Providers (ESP) for a manufacturer's suggested retail price $25,000 each, and work in conjunction with LANDesk Management Suite 8.1. To locate an ESP, visit http://www.landesk.com/contactus.> About LANDesk Software

LANDesk Software is an industry-leading provider of integrated desktop, server and mobile device management software. LANDesk Software enables thousands of organizations to easily deploy and use end-to-end management solutions. LANDesk Software is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia, and can be found on the Web at http://www.landesk.com, or by calling 800-982-2130.

Copyright (C) 2004 LANDesk Software Ltd. or its affiliated companies. All rights reserved. LANDesk is either a registered trademark or trademark of LANDesk Software Ltd. or its affiliated companies in the United States and/or other countries.

(a) Other names or brands may be claimed as the property of

others.