J.D. Power and Associates and SIVOX Announcing the Formation of a Marketing Alliance

Business Wire, Nov 10, 2004

WESTLAKE VILLAGE, Calif. -- J.D. Power and Associates and SIVOX Technologies, Inc., announce the formation of a marketing alliance to provide simulation training, learning solutions and performance monitoring tools to the call center industry. The relationship will markedly enhance a contact center's ability to positively affect customer satisfaction and build a world-class customer/brand experience.

The alliance couples J.D. Power and Associates' experience in call center customer satisfaction research and consulting with SIVOX's expertise in full immersion simulation software and eLearning. SIVOX's flagship product RealCall(TM) delivers dynamic training simulations by immersing users in an interactive experience with a virtual but realistic customer and systems. RealCall will be a core component of J.D. Power and Associates' Call Center Certification Program for training, testing and certification. The program was established in early 2004 to evaluate overall customer satisfaction and help call centers in various industries increase their efficiency and effectiveness by establishing best practices for handling service calls.

"This collaboration expands our ability to offer best-in-class learning and performance improvement services to our clients worldwide," said Gail Gross, senior director of learning and performance systems at J.D. Power and Associates. "We believe this joint effort is synergistic because both companies are strongly committed to enhancing the customer experience. J.D. Power and Associates has a long history of capturing the voice of the customer, while SIVOX tools prepare employees to deliver an improved customer interaction."

"SIVOX RealCall delivers the most effective and customized human interaction training available, because our simulations are based on the best practices from each organization, not canned or generalized scripts," said Wade Baker, SIVOX chairman and CEO. "RealCall is a good fit with J.D. Power's Call Center Program, as it will provide the support tools for the screening, hiring, training, certification and quality assurance call centers need to enhance and maintain operational best practices."

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually.

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com

About SIVOX Technologies

SIVOX Technologies, Inc., headquartered in Princeton, N.J., develops dynamic, interactive simulations to optimize people performance. The company's solutions support the complete employee performance lifecycle, including screening, training and evaluation. Marketed and sold through integration and development partners, SIVOX performance solutions are easily integrated with learning and quality monitoring applications. The company has taken the lead in e-Learning simulations with installations in a number of Fortune 500 companies, where its solutions have demonstrated tangible, substantive return on investment and improved retention and effectiveness of contact center professionals worldwide. Clients include SBC, MCI and Sprint. SIVOX RealCall is in use at more than 50 customer call centers employing 60,000 customer contact agents. www.sivox.com