JBoss, Inc. Introduces Enhanced Professional Support Services to Meet Growing Enterprise Demand

Business Wire, Nov 15, 2004

ATLANTA -- Support Services Expand to JBoss jBPM and Tomcat/Apache Integration; Repackaged Offerings Optimize Support for Enterprise IT Environment

JBoss(R), Inc., the Professional Open Source company, today introduced JBoss Professional Support Services, a repackaged and enhanced suite of service offerings designed to meet increasing demand from the enterprise market for the JBoss Enterprise Middleware System (JEMS). JBoss services include training, consulting and professional support needed at every step of the application lifecycle, whether designing enterprise applications, testing proof of concept, deploying mission-critical applications or rolling out JBoss open source products across an entire enterprise.

Unlike many of today's third-party providers of open source software support, JBoss support is delivered from the source--that is, the very product experts and core developers behind JBoss open source products. JEMS is a technology portfolio of enterprise-proven and standards-based software offered with zero-cost open source software licenses.

"JBoss is focused on delivering superior Professional Open Source products to the market and standing behind them with the highest level of service quality and support to ensure peace of mind with our growing customer base," said Brad Murdoch, vice president of services, JBoss, Inc. "JBoss is building a world-class services organization comprised of knowledgeable support engineers, trainers and consultants. Our newly enhanced JBoss Professional Support Services offers customers rapid access to product experts, a direct link to the core JBoss development team, control over source code, support for the full application lifecycle and unlimited support cases."

In fact, a recently commissioned survey by Velociti Partners, an independent research firm, found that JBoss outperformed other application server vendors in 11 areas critical to measuring the quality of support services. Customers rated JBoss support services highest in the areas of product knowledge, pricing, professionalism and courtesy, value for the investment, and easy access to key support personnel. In addition, customers were one and a half times more likely to recommend JBoss over the competition to other companies. 184 JBoss support services customers participated in the study, all with previous or concurrent experience with support services from other application server vendors. For a copy of the survey results, please go to http://www.jboss.com/pdf/supportsurvey.pdf.> JBoss Service Levels

JBoss Professional Support Services are offered for the entire JEMS stack, which includes Hibernate, Tomcat, JBoss jBPM, JBoss Cache, JGroups, JBoss Nukes Portal, and the JBoss Application Server. In addition, JBoss today introduced support services for Tomcat/Apache httpd server integration, a technical challenge for many JBoss Application Server customers deploying applications into production.

Customers benefit from the lowest possible total cost of ownership with JBoss Professional Open Source--products with zero-cost software licenses and expert support services priced substantially lower than and differently from commercial vendors. Three support levels are available, ranging from 48-hour e-mail support to full 24x7 phone or e-mail support with two-hour response times. All levels offer unlimited support with no restriction on the number of hours or calls that may be logged.

--JBoss Professional Support helps users overcome all product-related issues when designing, developing, deploying and delivering Java applications. This comprehensive support plan encompasses bug fixes, problem support and developer assistance including configuration and performance optimization. Also included are indemnification and access to the new JBoss Network, an online support portal for opening and tracking support cases and for acquiring technical know-how from the team of JBoss, Inc. experts.

--JBoss Consulting Services offer short-term, on-site consulting engagements to provide expert assistance at various stages of the application lifecycle. All engagements are delivered by knowledgeable consultants with an in-depth understanding of the JBoss Enterprise Middleware System and how products are best used and applied in organizations.

--JBoss Training Services help users remain up-to-date with the latest advanced JBoss technologies and techniques. To meet this requirement, JBoss has developed a wide curriculum of courses available through both public and private on-site training courses.

Pricing

JBoss, Inc. offers flexible and competitive support pricing for the entire federation of JBoss open source projects. The majority of JBoss, Inc. products are priced on a per-application basis as opposed to the per-server or per-CPU pricing common among most commercial software vendors. JBoss also offers multi-year and pre-payment discounts. Enterprise pricing options are also available. For more information, visit http://www.jboss.com/services/index.>