Florida Association of Mortgage Brokers -FAMB- Lauds J.D. Power and Associates Survey Regarding Mortgage Customer Satisfaction

Business Wire, Nov 19, 2004

TALLAHASSEE, Fla. -- On November 11, 2004, J.D. Power and Associates, a global marketing information services firm, released the results of their 2005 Home Mortgage Study. The Florida Association of Mortgage Brokers were pleased with the outcome which reflected that those customers who used a broker tended to be substantially more satisfied. The study stated, "Brokers appear to perform significantly better in meeting customer expectations." FAMB President Van Johnson said, "Our customers tell us we do a good job but it is always nice to have that sentiment reinforced by such a prestigious organization as J.D. Power." Johnson went on to say, "This study shows that Florida's consumers prefer the personal service afforded by our small business mortgage brokers. Florida's mortgage brokerage firms average less than 8 employees, yet have again been awarded 7 out of every 10 residential mortgages by our homeowners."

Founded in 1960, the Florida Association of Mortgage Brokers is the nation's oldest and largest professional Mortgage Brokers Association. We represent almost 50,000 Mortgage Industry Professionals and have members all over Florida. In the past year membership increased by almost 50%. Van Johnson of Deland is the current President. FAMB members are dedicated to integrity and service in every transaction. Visit the FAMB web site at http://www.famb.org. The web site allows you to search for an FAMB member in your area. The FAMB Foundation was formed in 2000, to offer educational programs to Mortgage Professionals and Consumers alike. Visit the Foundation Web Site at http://www.famb.org/foundation/foundation.html For more information about FAMB contact Executive Director Karen Wordell-Smith at (800) 289-9983. You may email her at famb@supernet.net.