Analyst Firm Positions Open Text in the Leader Quadrant in Enterprise Content Management

Business Wire, Nov 3, 2004

CHICAGO -- Also Listed in the Leader Quadrant In Smart Enterprise Suite 2004 Magic Quadrant

Open Text(TM) Corporation (Nasdaq: OTEX) (TSX: OTC), the world's largest provider of Enterprise Content Management (ECM) software, today announced that analyst firm Gartner, Inc.(NYSE: IT) (NYSE: ITB), has positioned Open Text in the Leaders quadrant of its first Magic Quadrant(i) for Enterprise Content Management, 2004 published on October 19, 2004, and co-authored by Karen Shegda, et al. In addition to its Leader's quadrant position in Gartner's Enterprise Content Management Magic Quadrant, Open Text also placed in the Leaders Quadrant for Gartner's Smart Enterprise Suite (SES) Magic Quadrant, published on May 17, 2004.

"We believe there is no vision more complete or consistently acted upon than that of Open Text," said Bill Forquer, Executive Vice President of Marketing at Open Text. "We view being included in both Leader quadrants as recognition of the superior quality of the collaboration and content management capabilities Open Text offers in one comprehensive ECM suite. Open Text's vision is based on intersecting people and information through processes. All three are essential ingredients that 'complete' Open Text's vision."

Open Text CEO Tom Jenkins recently released a book called Enterprise Content Management: What You Need to Know. The book defines the broad suite of collaboration, content and process-centric capabilities, and the major trends such as compliance, which are driving growth in the ECM market.

"Open Text has demonstrated its ability to execute by consistently delivering excellent services to all our customers, by keeping a large customer base informed and satisfied with our products, and through a substantial and successful track record of integrating acquired products," says Anik Ganguly, Open Text Executive Vice President of Operations. "Our vision and execution are rooted in a customer-centric approach to delivering template solutions based on a common ECM platform."

Gartner's ECM research is based on six core components: document management, Web content management, records management, document capture and document imaging, document centric collaboration and workflow. Gartner's SES research is based on portal, collaboration, and content management technologies delivered in an integrated suite.

By enabling organizations to manage content from initial creation to final archive, Open Text offers comprehensive, end-to-end content lifecycle management solutions. Livelink, Open Text's ECM solution, seamlessly combines collaboration with content management, transforming information into knowledge that provides the foundation for innovation, compliance and accelerated growth.

In the ECM Magic Quadrant, Gartner defines Leaders as "doing well and are prepared for the future with a clearly articulated vision. In a content management context, they have strong channel partners, a presence in multiple regions, consistent financial performance, broad platform support and good customer support, and they dominate in one or more technology or vertical markets. The Leaders can deliver a comprehensive ECM suite by owning all six core components and have proven enterprise scalability."

Gartner's well-known Magic Quadrants are graphical representations of Gartner's view on vendor performance in a market segment based on what Gartner believes is the vendor's vision and ability to execute that vision.

For the full report, visit www.gartner.com

For more information or to order Open Text CEO Tom Jenkins' book Enterprise Content Management, What You Need to Know, go to http://www.opentext.com/corporate/ecm-book.html

About Open Text

Open Text(TM) is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports more than 17 million seats across 13,000 deployments in 67 countries and 12 languages worldwide. For more information on Open Text, go to: www.opentext.com

(i)The Magic Quadrant is copyrighted 2004 by Gartner, Inc. and is reused with permission, which permission should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner, Inc.'s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the "Leaders" quadrant. In some situations, firms in the Visionary, Challenger, or Niche Player quadrants may be the right matches for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner, Inc. expressly disclaims all warranties, express or implied, of fitness of this research for a particular purpose.