Spectra Logic Introduces SpectraGuard Support: Guaranteed Response or Free Service; SpectraGuard Support Simplifies Storage at all High-Security Data Centers

Business Wire, Nov 8, 2004

BOULDER, Colo. -- By guaranteeing Spectra Logic's on-time response to customer problems, Spectra Logic is backing its superior storage technology with high-security service options. SpectraGuard(TM) support packages are guaranteed to be on time; customers receive free support service if the contracted timeframe is missed.

SpectraGuard support is uniquely suited for the highest security, restricted-access facilities. Spectra(R) product features combined with an array of support services, provide a highly tailored, flexible support program for secure sites. A key security feature is SpectraGuard's Assisted Self Maintenance (ASM) option. With ASM, easy-to-swap library components are stocked on-site. This lets customers replace parts, on the direction of support but without waiting for an outside technician.

Other features also service secure sites in unique ways. Spectra libraries have access privileges restricted to specific users, to make sure only authorized IT staff can access library media. Further, Spectra libraries offer a Remote Library Controller that allows front-panel or remote, Web-based library servicing and maintenance, letting authorized IT staff manage secure sites remotely. The AutoSupport feature lets the library generate a problem ticket e-mail following problem discovery. Finally, the guarantee reaffirms Spectra Logic's commitment to products and customers.

"Spectra Logic is the only library vendor to offer a guaranteed response time," said Jen Reyna, director of Spectra Logic worldwide support. "We are so confident in the quality of our products and services, we provide the guarantee to demonstrate that customer satisfaction is always top priority."

Spectra Logic is equipped with an extensive, on-site lab facility for conducting certification, interoperability and quality testing and benchmarks. Its storage industry expertise aids customers in identifying problems that reside even outside their Spectra Logic tape library by examining storage environments as a whole. Taking care of the customer is a top priority, and SpectraGuard support guarantees it.

About Spectra Logic Corporation

Spectra Logic Corporation, now in its 25th year, is a leading designer and manufacturer of data storage products that protect mission-critical data for companies worldwide. Spectra Logic's innovative products make it easy for organizations to store and manage rapidly growing data by offering libraries with capacities ranging from 60 gigabytes to hundreds of terabytes, all the way up to multiple petabytes of storage. Spectra Logic was the first vendor to introduce integrated Fibre Channel and iSCSI tape libraries, and automate AIT. Further, Spectra Logic invented the TeraPack(R) media management system that helps customers track media in and outside the data center using bar-coded magazines. Today, the company has more than 17,000 tape libraries installed worldwide with customers that include ALLTEL, NASA and Sprint. Spectra Logic's data protection products are available through a global network of resellers and OEMs. For more information, contact Spectra Logic by phone at 800-833-1132, or visit the company's Web site at http://www.SpectraLogic.com.

Spectra, the Spectra Logic logo and TeraPack are registered trademarks, and SpectraGuard is a trademark of Spectra Logic Corporation. All rights reserved worldwide. All other trademarks and registered trademarks are the property of their respective owners.