Frost & Sullivan Honors Unique Unified Messaging Solution by Interactive Intelligence

Business Wire, Oct 12, 2004

PALO ALTO, Calif. -- Frost & Sullivan's recent study, North American Enterprise Messaging Markets, acknowledged Interactive Intelligence Inc.'s (Nasdaq:ININ) exceptional product innovation abilities in developing Communite(TM) for the enterprise unified messaging (UM) market. This solution has been introduced to the market using a unique, software-oriented product approach.

Communite is specifically directed towards institutions such as universities and service providers that are interested in deploying UM on a large scale, either centralized or in a distributed capacity. The company also bundles UM capabilities with its contact center automation and IP telephony software, but these capabilities are not as feature- or functionality-rich as they are in Communite.

Communite is a solution with an innovative architecture that involves "universal ports." These ports can be deployed with multiple enterprise deployment plans in mind.

"The customer can choose to deploy voice mail, UM, unified communications, fax, and interactive voice response (IVR), among other capabilities, on the same port and platform," said Frost & Sullivan research analyst Krithi Rao. "This provides the flexibility of 'choose-by-function' in a consolidated environment."

Another distinctive feature of Communite is its ability to be speech vendor-agnostic. This provides choices for customers in the text-to-speech modules (Microsoft TTS, Nuance, and ScanSoft) and voice recognition modules (Nuance and ScanSoft) that can be deployed with the solution.

"The strength of the product also lies in its support of a large cross-section of industry standards," Rao said. "Communite is compatible with e-mail packages such as Exchange, Notes, and Sun ONE, and supports various telephony standards such as Integrated Services Digital Network (ISDN), T1, and Session Initiation Protocol (SIP)."

The 2004 Frost & Sullivan Award for Product Innovation is presented to the company that has shown significant improvement in sales by launching a broad line of products and technologies. The competitive advantages of the products, due to the revolutionary technologies used, have set the company on a growth trajectory in the market.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent company awards include Software Magazine's 2004 Top 500 Global Software and Services Companies, and Network World Magazine's 2003 Top 200. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia. Interactive Intelligence can be reached at 1 317.872.3000 or info@inin.com; on the Web: http://www.ININ.com.

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company founded in 1961, partners with clients to create value through innovative growth strategies. The foundation of this partnership approach is our Growth Partnership Services platform, whereby we provide industry research, marketing strategies, consulting, and training to our clients to help grow their business. A key benefit that Frost & Sullivan brings to its clients is a global perspective on a broad range of industries, markets, technologies, econometrics, and demographics. With a client list that includes Global 1000 companies, emerging companies, as well as the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world.