HP Leads in Information Technology Support Services Revenue Worldwide in 2003; For Second Year in a Row HP Claims Top Revenue Spot among Providers of Infrastructure Support Services

Business Wire, Oct 18, 2004

PALO ALTO, Calif. -- HP (NYSE:HPQ)(Nasdaq:HPQ) today announced that it is ranked No. 1 in infrastructure support services revenue in 2003 among the world's top providers of support services, according to a recent Gartner report.(1) The analyst firm's report showed that HP moved from $7.889 billion in 2002 to $8.028 billion in 2003, accounting for 6.2 percent of the total infrastructure services market. The results mark the second consecutive year that HP has led the information technology industry in support services revenue.

"We believe that Gartner's report demonstrates that customers across the globe continue to rely on the service and support that HP provides," said Mike Rigodanzo, senior vice president, Technology Services, HP. "HP has the largest customer support organization in the world, which allows us to assist customers in quickly responding to and adapting to change. Moreover, HP offers an array of market-leading integrated support, mission-critical services and global delivery capabilities."

The Gartner report studies revenue from more than 450 IT service providers and is analyzed in four broad categories:

--Major Service -- hardware maintenance and support, software support

--Platform -- computing and connectivity, sub-platforms within computing and connectivity

--Vertical Industry

--Major geographic region and country

HP's No. 1 ranking follows a string of customer satisfaction awards for the company across its global business. Recent awards include:

--No. 1 in customer satisfaction among vendors -- Corporate IT Buying Behavior & Customer Satisfaction Study: Intel-based Servers -- First Quarter 2004, Technology Business Research Inc.

--"WebSTAR" and "High Call Volume awards" -- Service and Support Professionals Association, October 2004

--No. 1 in customer satisfaction among vendors of corporate information technology service and support -- Technology Business Research Inc. -- First quarter 2004

--"Ten Best Web Support Sites" -- Association of Support Professionals, June 2004

--No. 1 in customer satisfaction -- Enterprise IT Vendors: Cost, Expectation, and Satisfaction, InterUnity Group and Computerworld Survey, May 2004

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. For the four fiscal quarters ended July 31, 2004, HP revenue totaled $78.4 billion. More information about HP is available at www.hp.com.

(1) Gartner Dataquest, "Hardware Vendors Lead Infrastructure Support Providers," Oct. 11, 2004.

(C) 2004 Hewlett-Packard Development Company, L.P. The information contained herein is without notice. HP shall not be liable for technical or editorial errors or omissions contained herein.