Betmaker.com Takes Proactive Approach to Becoming Leading Sportsbook in the Industry for Customer Service

Business Wire, Oct 20, 2004

SAN JOSE,Calif. & COSTA RICA -- Betmaker.com, one of the leaders in online sports betting, has announced their new approach to assuring the best customer service available in the industry. They recently opened a new Quality Assurance and Training department (QAT) and hired and trained a new staff. This new department along with the marketing and technical departments, are working together to launch a survey to all of their clients that is anticipated to give them the most important feedback they can get. This feedback is expected to allow them to better understand the needs of their clients and to build a stronger relationship between the client and QAT as a department. Clients will know that they can use the QAT department if they have any questions or concerns regarding their service, and it will assure them a level of satisfaction that far exceeds any of their competitors.

Betmaker.com is also implementing a series of changes in customer service that are yet to be disclosed, but are expected to be key components in their continuous goals to improve customer satisfaction and trust.

"Customer Satisfaction is more than just nice to know, it's the leading indicator of our company's financial success. Unlike traditional Sportsbooks, the Quality Assurance and Training Department is a satisfaction measurement, loyalty research and consulting department dedicated to employee and customer satisfaction," states Alexander Masis, Supervisor of Quality Assurance Training.

Betmaker.com is an OSGA-certified, offshore wagering website offering entertainment betting in Professional and College Sports, Soccer, Baseball, Horses, Casino betting and proposition betting. Betmaker.com was founded in 1996.