NewRoads Announces Business Expansion Plans for Chattanooga, TN Operations; Expansion is Fueled by the Addition of Two New Nationally-Known Retail Clients

Business Wire, Sept 10, 2004

CHATTANOOGA, Tenn. -- NewRoads, a leading business process outsourcer of fulfillment and customer care for direct-to-customer commerce, today announced plans for further expansion of business operations in its Chattanooga, TN distribution center. NewRoads provides outsourced solutions in order fulfillment and customer care to deliver products, samples and information on behalf of clients to customers who order via the Internet, the telephone, mail or catalog, delivering almost 18 million shipments annually and speaking to more than 16 million customer contacts each year on behalf of top retailers and manufacturers such as Procter & Gamble (NYSE: PG), American Eagle Outfitters (NASDAQ: AEOS), Avon (NYSE: AVP), Restoration Hardware (NASDAQ: RSTO) and Godiva Chocolatier.

Virginia Maedgen, NewRoads Vice President of Human Resources explains, "The business expansion in Chattanooga is fueled by the addition of two new nationally-known retail clients, as well as the relocation of other clients into the Chattanooga facility." NewRoads anticipates adding 125 full-time positions to the already 300-plus associates employed by NewRoads in Chattanooga.

"We congratulate NewRoads on their expansion and are appreciative that they have chosen to grow their business in Chattanooga," said Chattanooga Mayor Bob Corker. "We are especially thrilled that their enhanced presence in Chattanooga will bring new jobs to the city and help raise the standard of living for our citizens."

NewRoads President and Chief Executive Officer, Hank Reeves stated, "I have a strong belief that a company's associates are the heart and soul of the enterprise. As a service provider to nationally-known retailers with highly-recognized brands, it is essential for us to attract exceptional talent to service our clients. We are very pleased with the quality workforce available in the Chattanooga community and the support that we have received from economic development officials in Chattanooga."

Hamilton County Mayor Claude Ramsey added, "The NewRoads expansion is exciting news for Hamilton County and speaks highly of the business-friendly environment in this community. Partnerships between the public sector and the business sector are vital to ensuring a bright future for our citizens."

About NewRoads

NewRoads provides outsourced solutions in fulfillment and customer care to deliver products, samples and information on behalf of clients to customers who order via the Internet, the telephone, mail or catalog. By combining best-practice solutions and services, with its nationwide network of distribution and call centers, NewRoads efficiently and cost effectively delivers its clients' products and enhances their customers' brand buying experience. NewRoads delivers almost 18 million shipments annually and speaks to more than 16 million customer contacts each year on behalf of top retailers and manufacturers such as Procter & Gamble (NYSE: PG), American Eagle Outfitters (NASDAQ: AEOS), Avon (NYSE: AVP), Restoration Hardware (NASDAQ: RSTO) and Godiva Chocolatier. For more information, visit the company's website at www.newroads.com.

Editor's Note: NewRoads is a registered trademark of NewRoads, Inc.