J.D. Power and Associates to Release Results from the 2004 New-Home Builder Customer Satisfaction Study

Business Wire, Sept 13, 2004

WHEN: Wednesday, September 15, 2004

  TIME: 8 a.m. EDT

  WHAT WILL BE RELEASED?

  1. A nationwide release showing industry improvements will include
     customer satisfaction rankings of the top three builders in 25
     different markets, the nine factors that drive satisfaction
     and the overall satisfaction index scores in each of the
     markets. The press release will be distributed by Business Wire.

  2. Twenty-five market releases will include top-to-bottom rankings
     of the builders in each market, the nine drivers of customer
     satisfaction and market index scores. Distribution will be via
     e-mail to selected media in each market and by request.

  NOTE: All the news releases and ranking charts will be available
  on our corporate Web site at www.jdpower.com.  Go into the corporate
  page, then click on the section titled News.  You'll find the
  individual market releases and charts at the end of nation wide
  news release.

  BACKGROUND: The study, which measures customer satisfaction with
  new-home builders, has been expanded to 25 U.S. markets in 2004 (21
  markets were sampled in 2003).  The 2004 study includes responses
  from more than 64,500 new-home buyers.

  MARKETS INCLUDED: Atlanta, GA; Austin, TX; Charlotte, NC; Chicago,
  IL; Dallas/Ft. Worth, TX; Denver/Colorado Springs, CO; Detroit,
  MI(a); Ft. Myers/Naples, FL(a); Houston, TX; Jacksonville, FL(a);
  Las Vegas, NV; Minneapolis, MN; Orlando, FL; Palm Beach, FL;
  Philadelphia, PA; Phoenix, AZ; Raleigh/Durham, NC; San Francisco Bay
  Area, CA; Sacramento, CA; San Diego, CA(b); Seattle, WA(a); Southern
  California; Tampa Bay, FL; Tucson, AZ; and Washington, D.C.

(a) New markets included in the 2004 study.
(b) San Diego is now reported separate from Southern California.

To request an interview with Paula Sonkin, executive director of the real estate industries practice at J.D. Power and Associates, contact: Michael Greywitt, (805) 418-8526, michael.greywitt@jdpa.com; or Monica Favorite, (805) 418-8883, monica.favorite@jdpa.com; in our Westlake Village, Calif., office.