Business Services Industry
Unisys and Comcast Expand Relationship With New $25 Million Business Process Outsourcing Contract; Unisys to Double Current Payment Processing Volumes for Comcast Cable
Business Wire, Sept 20, 2004
BLUE BELL, Pa. -- Unisys Corporation (NYSE:UIS) today announced that it will manage approximately two-thirds of all U.S. mailed remittance payments for Comcast Cable, the largest cable company in the United States. The new contract, estimated at approximately $25 million over four and a half years, will replace the existing business process outsourcing agreement between Unisys and Comcast. Unisys will now double the original volume of Comcast remittance payments it has processed from its Pennsylvania service center since 2001 and will open a second facility in Washington to handle Comcast's customer payments originating in the Western United States.
By outsourcing its remittance processing to Unisys, Comcast gains access to best-of-breed processing solutions without incurring the overhead and capital expenditures of maintaining an in house solution. Under the previous contract, Unisys changed some paper intensive processes to image based solutions and significantly sped up Comcast's ability to respond to correspondence related to customer bills. As part of the new contract, Unisys will create an online archive containing images of all Comcast's mailed remittance payments and related correspondence, allowing Comcast staff to access customer data in real-time when addressing customer inquiries. The system will also provide workflow management tools that allow Comcast to establish, manage and monitor workgroups handling payment inquires at its call centers.
"Unisys has been at the forefront of developing payment operations for many industries globally," said Glenn James, president, Unisys Global Communications and Media. "The work we have done with Comcast exemplifies how efficient payment operations can significantly reduce the day-to-day costs of doing business and improve cash flow while steadily improving customer service."
Forward Looking Statements
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements in this release regarding the anticipated value of the contract are based upon assumptions regarding processing volumes over the term of the agreement. Because these volumes are subject to change, the estimated value of the engagement is not guaranteed. Additional discussion of factors that could affect Unisys future results is contained in periodic filings with the Securities and Exchange Commission.
About Unisys
Unisys is a worldwide information technology services and solutions company. Our people combine expertise in consulting, systems integration, outsourcing, infrastructure and server technology with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. For more information, visit www.unisys.com.
RELEASE NO.: 0920/8441
http://www.unisys.com/about__unisys/news_a_events/09208441.htm
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
Most Recent Business Articles
- How do I determine my retainer fee?
- Why fly solo when an executive assistant can accelerate your CLNC® business?
- The CLNC® mentors held the key to my first case and to my CLNC® success
- Atlanta CLNC® 6-day certification seminar photo galleryplus sign up today for spring 2009 to save $100.00
- Speak to a full-time practicing CLNC® consultant
Most Recent Business Publications
Most Popular Business Articles
- Using object-oriented analysis and design over traditional structured analysis and design
- Big Fish Games Migrates Upstream to Fisher Plaza; High Growth Online Gaming Firm Vaults Fisher Plaza Occupancy Rate Above 90%
- Top of the line: some of the world's most well-respected doctors practice in South Florida. A guide to choosing the best physician specialists - Top Doctors in South Florida
- Sand filter basics: high-rate sand filters can be confusing for those new to the business. Understanding valve modes is the key
- BEHR Paints Introduces a Colorful New Way to Paint and Prime All in One with BEHR Premium Plus Ultra™ Interior
Most Popular Business Publications
Content provided in partnership with http://findarticles.com/source//

