NovaStor Professional Services Speed Rollout of Online Backup Services for Value Added Resellers and Service Providers

Business Wire, Sept 20, 2004

SIMI VALLEY, Calif. -- With demand for online data backup services growing at an unprecedented rate, NovaStor Corp. has established a Professional Services Program to help Value Added Resellers (VARs) and service providers launch and support services and speed time to revenue. The program, in conjunction with the recently announced NovaStor Valued Partner (NVP) program, assists resellers and Internet Service Providers (ISPs) in providing a complete online backup solution from design and deployment through ongoing administration and management.

Leveraging its success delivering software-based data backup solutions to more than 1,000,000 PCs worldwide, NovaStor is leading the industry evolution toward outsourcing the backup function to online providers for greater convenience and security. NovaStor's NovaNet-WEB(TM) equips providers to increase revenues, account control and the "stickiness" of services, while allowing consumers and small businesses to adopt the long-standing disaster recovery strategy common amongst big companies; namely, storing backed-up data offsite. The new Professional Services program helps bridge the gap between service providers and consumers.

"The key to success in implementing new software services is time to market that maximizes ROI," says Chris Harvey, VP, Professional Services at NovaStor. "The program assists providers in addressing the hurdles of launching premium services, from devising a business model to back-office integration, so our customers can increase customer retention and revenues faster."

Support for the Service Lifecycle

NovaStor's Professional Services include:

Design Consultation: Initial assessment of business goals and revenue expectations, as well as infrastructure and IT management criteria,

Architecture Review: Validation of infrastructure architecture,

Setup & Installation: Support during network and server configuration, establishing reporting and management procedures, tie-in with existing billing systems and management of client interfaces, permissions, etc.,

Performance Analysis and Tuning: Detailed evaluation of end-to-end operations with an emphasis on best practices and meeting customer acceptance criteria for optimizing growth and performance,

Branding: Private Labeling of backup services for each service provider

Support and Maintenance: Support programs as an enhancement, supplement or continuation of NovaStor's standard support offerings,

Training: Assistance ramping up sales, administration, back office, and Help Desk support.

"By working with our VARs and service providers as they implement backup service infrastructures, our Professional Services help them leverage market dynamics driving the migration to online backup," says Shaun Walsh, COO/VP Marketing at NovaStor. "Along with the heightened sensitivity to potential security threats, mandates to comply with new regulations governing electronic paper trails are making offsite backup a timely and cost-effective alternative, or complement, to traditional tape and disk-based backup."

About NovaStor

Based in Simi Valley, CA, NovaStor Corp. began delivering data backup and recovery solutions in 1987. With software utilized by more than 1,000,000 standalone and networked PCs, NovaStor was among the first to help service providers fulfill burgeoning demand for online, offsite backup. NovaStor solutions are available worldwide direct and through channel partners. For more information, please visit http://www.novastor.com.