itSMF USA Annual Conference and Trade Show in Long Beach To Be Largest To Date

Business Wire, Sept 22, 2004

NEW YORK -- Jupitermedia Corporation (Nasdaq: JUPM) today announced that the fourth annual itSMF USA Conference & Expo - The Official Event of the itSMF USA - is the largest to date with over 60 exhibiting companies. The event will be held September 27 - October 2, 2004 at The Long Beach Convention Center, Long Beach, CA.

itSMF USA Conference & Expo 2004 is the only vendor-neutral conference specifically designed to educate management level attendees on how standardized processes and best practices can be systematically applied across the entire range of IT service support and service delivery functions. These include assisting end-users, root cause resolution, managing hardware and software infrastructure, managing changes (planned and unplanned), effectively managing IT costs and improving IT Service quality.

"The itSMF USA has experienced steady growth since its inception seven years ago, but we've seen our membership double within the past year," stated President of itSMF USA, Ken Wendle. "The obvious explanation for this is that more and more companies are embracing ITIL(R) and ITSM best practices and are looking for guidance, support and a community to help them with their efforts. The itSMF USA has a focus on the establishment of what we call Local Interest Groups (LIGs), and there are almost three times as many LIGs today as there were just a year ago, with more in various stages of development. This outstanding growth is reflected in our annual conference registration numbers. With a week still to go until the event, conference attendance is well over 50% above the corresponding period last year, which was a record-setting event. It's indeed an exciting time for us," added Wendle.

With over 60 exhibiting companies, the 2004 expo will offer attendees direct access to the best IT Service Management solution providers around. The five conference tracks include Solving Business Problems Using IT Service Management; Starting an ITSM Program and Keeping it Rolling; Turning ITSM Theories, Strategies & Tools into Reality; Building ITSM Awareness & Skills; and The Value of ITSM to Federal, State and Local Government Agencies.

Featured keynote speakers include Michael DeAngelo, IT Service Manager, Walt Disney Internet Group; J. Clark Kelso, CIO, State of California; Ron Markezich, CIO, Microsoft Corp.; Alan Nance, Executive Consultant, Agilita Consulting; and Randy Steinberg, Senior Consultant, Covestic.

The premier sponsor for itSMF USA Conference & Expo 2004 is Microsoft Corp. Platinum-plus sponsors include Axios Systems; BMC Software; Computer Associates; Compuware; Hewlett-Packard; and IT Service Management Institute (ITSMI). Gold sponsors include Cendura; Concord Communications; FrontRange Solutions; IBM; Interlink Software LTD; Logicalis; mValent; Opticom Inc.; Pepperweed Consulting; Pink Elephant; Relicore; Serena; and Sun Microsystems. Exhibitors include American ITIL; BearingPoint; Centrata; Converse Software; Covestic; CrossTec - NetOp; Digital Fuel; Ernst & Young; EXIN; Fox IT; GE IT Solutions; Help Desk Institute; iETSolutions LLC; Infra Corporation; InfoVista; InteQ; Invoq Systems; ITOnTime; ITpreneurs; itSMF USA; MacKay Management USA LLC; The Marval Group; Metron - Athene; Monitor 24-7; NetIQ; NetworkD Corporation; NewRoad Software; Oblicore; OPNET Technologies Inc.; Protiviti; PureShare Inc.; Quint Wellington Redwood; RSpeed Inc.; ServiceWare Technologies; Statscout Pty LLC; StAY Technologies Inc.; The TelAlert Group; Tenrox; Touchpaper; Tripwire; Velocity Software, Inc.; and Voyence. Media sponsors are ITSMWatch.com, internet.com and EarthWeb.com. itSMF USA Conference & Expo 2004 is produced by Jupitermedia Corporation.

For more information and to view the complete conference agenda visit the event Web site at http://www.jupiterevents.com/itsmf/fall04/index.html. For registration information, contact the Registration Department at 203-662-2857 or registration@jupitermedia.com. For sponsorship and exhibition information please contact: Companies beginning with A-M / Elaine Mershon, Director of Sales, emershon@jupitermedia.com, 508-533-4995. Companies beginning with N-Z / Peter Westerholm, Account Executive, pwesterholm@jupitermedia.com, 203-662-2917.

About the itSMF USA

The IT Service Management Forum USA (itSMF USA, www.itsmf.net), headquartered in Dallas, TX, is a globally recognized leader and independent body dedicated to IT operational excellence by providing a forum to enable member organizations to achieve measurable results by leveraging IT Service Management Best Practices.

The itSMF USA promotes professional development, establishes certification guidelines, works with associated professional bodies, establishes affiliated Local Interest Groups (LIGs) throughout the United States, promotes local and regional meetings and events, and holds it's annual Conference and Expo each fall.

The itSMF USA plays an active part within an international community consisting of more than 12,000 corporate and government members (25,000 individual members) responsible for advancing IT best practices, including the utilization of the IT Infrastructure Library (ITIL(R)). Established in 1997, the itSMF USA is not dependent on any specific vendor or organization and its rules and bylaws ensure its continued independence. The itSMF is non-profit and is wholly owned by its membership.