FrontRange Solutions Acquires Cayo Communications; Purchase Fortifies CRM Market Leader's Contact Center Solution Offerings

Business Wire, Sept 28, 2004

PLEASANTON, Calif. -- FrontRange Solutions, a global leader in service management and CRM software solutions for the Small-to-Medium Enterprise (SME) and Distributed Enterprise (DE) markets, formally announced today the acquisition of Cayo Communications, an innovative contact center solutions provider. The move fortifies FrontRange's delivery of its new Contact Center solutions family, and the IP Contact Center module within the solutions family, by deepening its IP domain expertise.

"Cayo Communications' domain expertise, great technology, experience and resources for the contact center management market are synergistic with our vision, plan and leadership position to bring the best Contact Center offerings to market," said Kevin J. Smith, vice president of products for FrontRange Solutions. "Our leadership in service management and CRM serves as an excellent platform for building leadership in the complementary contact center solutions market."

"FrontRange recognized our emphasis on service excellence, focus on value in product development and track record for flawless implementation," said Konstantin Kishinsky, founder and president of Cayo Communications. "Our technology is an excellent fit for FrontRange and extends their global reach."

United operations will be managed from FrontRange's headquarters in Pleasanton, California, with development continuing in Russia, the Bay Area and Colorado Springs, Colorado.

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions that are used by more than 130,000 companies and 1.5 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families include GoldMine for business relationship management, team-based contact management and sales forces automation solutions; and HEAT for complete service management including Help Desk, Knowledge Management, Asset Management and Service Level Management. FrontRange products are designed specifically for small- to mid-sized enterprises and distributed enterprise organizations. Customers represent 44 percent of the Fortune 100 and 76 percent of the FTSE 100, including Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Blue Cross, Campbell Soup, Avaya, Bertelsmann Services, Bechtel Corp, Bank of America, BMW and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.