SSA Global Delivers Collaborative Order Management Integration to Fulfill Customer Needs

Business Wire, Sept 28, 2004

CHICAGO -- SSA ERP Users Can Now Leverage Their Investment with SSA Collaborative Order Management Integration

SSA Global(TM), a leading provider of extended enterprise solutions and services, today announced the general availability of SSA Collaborative Order Management integration for its ERP customers. SSA Global customers can now take advantage of SSA Collaborative Order Management's standard integration to leverage and maximize their existing ERP investment while dramatically improving customer service. By acquiring, enhancing and delivering the solution to customers, SSA Global continues to execute its commitment to provide value added extended solutions.

SSA Collaborative Order Management extends self-service order management over the Internet, placing simple and complex sales activities into the hands of buyers. Purchasing customers can then place orders and check statuses, generate pricing quotes and monitor inventory levels to streamline customer-supplier transactions. Order information can also be accessed anytime and anywhere, enabling SSA Global's customers to excel in customer service, reduce costs and increase margins.

Select customers who are currently using SSA Collaborative Order Management include ESAB and Hankook Shell Oil. "We implemented SSA Order Collaboration in just 15 days," said Mr. Chang, Wonhwa, IT Manager, Hankook Shell Oil Company Limited. "Thirty percent of orders are now entered directly by customers or business partners into SSA Order Collaboration, improving data quality."

SSA Collaborative Order Management works with a variety of SSA ERP solutions to electronically synchronize the buy-side and sell-side of the order process, and facilitate transactions with customers and business partners. Implementation is achieved rapidly at exceptionally competitive costs due to standard integrations.

"SSA Collaborative Order Management provides proven order management that delivers on the promise of world class extension products to SSA Global customers," said Cory Eaves, SSA Global's Chief Technology Officer. "SSA Collaborative Order Management is one of the key solutions in the SSA Customer Relationship Management (CRM) suite for manufacturers and distributors that require an economical and scalable CRM solution."

"We believe that an organization's value-add will increasingly be determined by its ability to fulfill the rapidly escalating expectations of empowered customers for direct, personalized service," said Kent Allen, managing principal at San Francisco-based TheResearchTrust. "SSA Collaborative Order Management will help SSA Global customers move forward faster towards this goal."

About SSA Global

SSA Global(TM) is a leading provider of extended ERP solutions for manufacturing, distribution, retail, services and public organizations worldwide. In addition to core ERP applications, SSA Global offers a full range of integrated extension solutions including corporate performance management, customer relationship management, product lifecycle management, supply chain management and supplier relationship management. Headquartered in Chicago, SSA Global has 60 locations worldwide and its product offerings are used by approximately 13,000 active customers in over 90 countries. For additional information, visit the SSA Global web site at www.ssaglobal.com.

SSA Global(TM) is the new corporate brand for product lines and subsidiaries of SSA Global Technologies, Inc.

SSA Global Technologies, SSA Global, and SSA are trademarks of SSA Global Technologies, Inc. All copyright, registration and trademarks for Baan, BPCS, PRMS, Infinium, PRISM, MK, and MANMAN are owned by SSA Global Technologies, Inc.

Forward-Looking Statements

These materials may contain "forward-looking statements" within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended. Any statements that are not statements of historical fact (including without limitation statements to the effect that SSA Global or its management "believes," "expects," "anticipates," "plans," "looks forward" and similar expressions) should be considered forward-looking statements. Any "forward-looking statements" in these materials are subject to certain risks and uncertainties that could cause actual results to differ materially from those stated. Many important factors could cause SSA Global's actual results to differ materially from those expressed in the forward-looking statements made by or on behalf of SSA Global, including, without limitation, the size and timing of license transactions, the effect of economic conditions on the spending patterns of SSA Global's customers, the impact of competitive products and services, the effect of fluctuations in the economy and local currency, the ability of SSA Global to accurately forecast revenue, the ability to maintain adequate cash flow, the ability to maintain a satisfactory credit facility, the relationship between SSA Global and its affiliates and suppliers, the ability to manage costs and expenses, the availability of qualified resources, the ability to develop and enhance products, and other unknown risks including those as may be detailed in other SSA Global filings, reports and releases. SSA Global undertakes no obligation to revise or publicly update these forward-looking statements, whether as a result of new information or otherwise.