Telhio Credit Union Reduces Helpdesk Costs with Imprivata OneSign; Imprivata's Enterprise Single Sign-on Solution Improves Security and User Productivity

Business Wire, April 11, 2005

LEXINGTON, Mass. -- Imprivata(R), Inc., the enterprise single sign-on (ESSO) appliance company, today announced that Telhio Credit Union, a Columbus, Ohio-based financial cooperative, has implemented Imprivata OneSign(TM) as its ESSO solution. After an in-depth review process, including intensive on-site testing, Telhio chose Imprivata OneSign, the industry's only ESSO appliance, over other SSO solutions for its ease of deployment and cost effectiveness. OneSign provides the full-service financial institution with the ability to quickly, affordably and securely SSO-enable business-critical applications, allowing the company to achieve increased password security, enhanced employee productivity and reduced IT help desk costs.

"At Telhio, our primary goal is to serve our members to the best of our ability, so finding technology that supports our commitment to excellence is of paramount importance," said Jason Bittinger, I.S. project manager at Telhio. "With Imprivata's quick to deploy, out-of-the-box solution, we've noticed instant improvements in security and employee productivity. We rolled out OneSign within days; it was so seamless that many of our users didn't even realize the implementation was taking place until they did not have to log in anymore."

Due to a large number of applications and the need for higher security in the financial services industry, Telhio turned to Imprivata to execute on a more secure, efficient and effective password management policy. Prior to implementing OneSign, Telhio employees were simply asked to memorize passwords for each individual application, prompting users to select easy-to-guess passwords that granted virtually no security. Furthermore, those who did select secure passwords frequently contacted the help desk to reset them, which led to increased costs and a significant loss of employee productivity.

Imprivata's ESSO solution not only simplifies password management for Telhio's employees, but it also alleviates strain on the IT staff, all while maintaining a high level of password security. As a self-updating hardware appliance designed for organizations of all sizes, OneSign provides users with a common log-in across all applications, eliminating the need to remember multiple passwords. Furthermore, Imprivata's Application Profile Generator(TM) self-learns the behavior of any application's authentication processes, so the IT department no longer needs to make costly and time-consuming modifications to existing code to SSO-enable applications. Imprivata's ESSO solution also offers built-in support for strong authentication methods such as passwords, ID tokens, smart cards and finger biometrics, and it ships in redundant pairs to ensure for failover.

"Telhio recognized that the costs associated with forgotten passwords were jeopardizing its ability to properly serve its members," said Patrick Morley, president and CEO of Imprivata. "OneSign allows financial institutions like Telhio to effect a high standard of security and identity management because it is affordable, easy-to-manage and easy-to-use. We are pleased to help Telhio achieve its business goals by offering an effective, enterprise-class SSO solution to the pervasive password management issue."

About Telhio

Telhio Credit Union is a not-for-profit financial cooperative that is a full-service financial institution. Telhio was formed for the purpose of encouraging savings by offering a good return, using collective monies to make loans at competitively low interest rates to members and providing other member services on a cooperative basis. Telhio first began as the credit union for Columbus Telephone Company employees and now serves Select Employer Groups in a variety of industries, including accounting, automotive, manufacturing, medical, real estate and telecommunications.

About Imprivata

Based in Lexington, Mass., Imprivata develops enterprise single sign-on solutions that dramatically simplify password administration and enhance IT security. The company is privately held with venture funding from Polaris Venture Partners, Highland Capital Partners and General Catalyst Partners. Imprivata OneSign is changing the way midrange businesses secure their applications. Imprivata's OneSign product is packaged as an affordable, easy-to-implement and maintain appliance and is distributed through an established network of value-added resellers. For more information visit www.imprivata.com.