Southwest Mississippi Regional Medical Center Manages Rich, Multi-vendor Network and Software Environment with BOSS's DiagWin Solution

Business Wire, April 19, 2005

NORCROSS, Ga. -- A common saying around the southeastern United States is "if it ain't broke, don't fix it." But at Southwest Regional Medical Center (SMRMC) in McComb, Miss., the technology motto is "don't let it get broken."

The only major medical center serving a population of about 200,000 in seven predominantly rural Mississippi counties and two parishes in across-the-river Louisiana strives diligently to provide the same level of modern, technology-driven healthcare that people would receive in cities like Jackson, New Orleans and Memphis. That means the underlying information technology systems for some 1,200 employees, doctors and other healthcare professionals with access to the network must also be state of the art - a constant challenge for Chief Information Officer Mike Moak and his relatively small staff of 14 people.

"The bigger hospitals may be ahead of us on some of these things," said Moak, "but we're not far behind. We have to have the capabilities to bring in options for the solutions we need to do the kind of job the hospital wants to do for this community."

A new tool Moak and his team added to their network is DiagWin Professional, a utility from Norcross, Ga.-based BOSS, which enables IT professionals to more efficiently track and manage network resources, software and patches and easily upgrade PC Client software and operating system patches from a single Windows-based console.

The medical center's network integrates a rich mix of PCs running a variety of Microsoft Windows operating systems, dedicated application and network servers and a wide variety of integrated applications for both clinical and administrative business processes. Feeding into its core Unix-based client/server systems like the McKesson STAR software platform for patient care, clinical and financial operations, the Mississippi hospital has embraced wireless bedside clinical documentation applications for collecting patient information, nurse staffing technologies and a Web portal for doctors who serve the hospital. The portal will provide physicians with anytime/anywhere access to patient information. Although building the network is a big enough chore for a relatively small IT organization, maintaining it with constant upgrades from software vendors is an even bigger personnel-intensive operation.

In addition to having to watch cost for IT support, Moak and his team also have to take into account new laws coming into place to protect patient privacy and a plethora of network security issues and responsibilities. That means there's lots of stuff on the network that Moak and his team have to account for to help the hospital remain in compliance with regulations such as the Health Insurance Portability and Accountability Act (HIPAA).

One of Southwest Mississippi Regional Medical Center's primary partners is BOSS, a Norcross, Ga.-based network asset management software and services firm. SMRMC employs BOSS's DiagWin Professional network management and software deployment application. BOSS is approved as a vendor by both the U.S. General Services Administration and Direct Medical, Inc., which many local government-funded hospitals like SMRMC rely on in purchasing decisions. SMRMC uses DiagWin to collect reliable, real-time inventory information about every PC on its network and to deploy applications and patches, including non-Microsoft applications like STAR Navigator and Care Manager.

"That's the main thing the DiagWin solution does for us," said Moak. "It helps us with security and risk management."

"If a PC 'walks out' of here," Moak said, referring to the fact that sometimes computers get stolen or lost in an organization, "we have to know what walked out with it - what information was on it."

One added advantage of the DiagWin inventory, Moak added, is that it enables him to provide better security for the network by easily identifying unauthorized software installations on end user computers - things like tool bars, browser add-ons and other downloadable applications that sometimes invite viruses and other malicious code.

"DiagWin is a great solution for the healthcare environment," said Suri Anantharama, the BOSS consultant who works directly with Moak and his team. "Although enterprises like Southwest Mississippi Regional Medical Center try as best they can to standardize on software and hardware platforms, the reality is that the typical hospital today purely defines the heterogeneous multi-vendor network environment. New things come along every day. The network changes every day. With DiagWin, the hospital IT manager can determine exactly what is on the network no matter who makes it or who put it there."

But the biggest return on investment Moak says that he has seen from the DiagWin installation is the amount of time staff saves on software deployment and patch management - all of which can be handled remotely for the organization's specified PCs from the DiagWin console PC in the IT department.

In a client/server environment like his, Moak says, anytime there's a change made to a server-based application, there are usually changes needed on each client machine that accesses the application. Also, many of the computers in the SMRMC environment run Windows XP - an operating system that's frequently updated for security and other enhancements.