Business Services Industry

ClientLogic Named Among Top Five in Annual ''Top 50 Inbound Teleservices Agencies'' Listing; Leading Business Process Outsourcer Makes the Top Five for Second Consecutive Year; Excels in Domestic and International Categories

Business Wire, April 26, 2005

NASHVILLE -- ClientLogic Corporation, a leading international business process outsourcing provider in the customer care, fulfillment and back office processing industries, today announced that it has been named one of the industry's top five global teleservices providers in the Customer Inter@ction Solutions 20th Annual "Top 50 Teleservices Agencies" listing.

Appearing in the "Top 50" listing for the fourth year running, ClientLogic continues to demonstrate its vitality in the teleservices industry by accelerating to the number two position for the Domestic Performer Inbound Teleservices and a number five ranking for International Inbound Teleservices.

Customer Inter@ction Solutions' "Top 50" ranking recognizes the largest agencies in the teleservices industry, as measured by the support minutes handled both in the United States and abroad. ClientLogic provides fully integrated call center, marketing and fulfillment services for 250 clients in 13 countries and is dedicated to delivering best-in-class customer service across all channels and media.

"ClientLogic is proud to be ranked among the top five teleservices companies by Customer Inter@ction Solutions magazine for the second consecutive year," said Julie Casteel, chief global sales and marketing officer at ClientLogic. "The repeat listing is a testament to our successful right-shore outsourcing strategy and our ability to provide consistent levels of quality customer care that help companies build brand loyalty and increase revenue."

About ClientLogic

ClientLogic is a leading international business process outsourcing (BPO) provider in the customer care, fulfillment and back office processing industries. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic's global footprint spans 47 BPO centers in 13 countries throughout North America, Europe, Africa and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU, Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top 5 global customer care providers, managing more than 296 million customer interactions. For more information, please visit http://www.clientlogic.com.

COPYRIGHT 2005 Business Wire
COPYRIGHT 2008 Gale, Cengage Learning

 

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