Nuance Receives 2005 ''IP Contact Center Technology Pioneer'' Award from Technology Marketing Corporation's Customer Inter@ction Solutions Magazine

Business Wire, April 4, 2005

MENLO PARK, Calif. -- Nuance Voice Platform(TM) 3.0 Extends Benefits of Voice Automation Across the Enterprise

E[acute accent]Nuance (Nasdaq:NUAN), the voice automation expert, today announced that Technology Marketing Corporation (TMC(TM))'s Customer Inter@ction Solutions(R) Magazine (www.cismag.com) has named Nuance Voice Platform(TM) 3.0 a recipient of its inaugural 2005 IP Contact Center Technology Pioneer Award. Nuance Voice Platform 3.0 is the industry's first open, VoiceXML standards-based platform optimized for voice automation solutions. Because Nuance Voice Platform 3.0 features a unique, voice automation-specific application design and deployment environment, tight integration with Nuance's latest speech technologies, and broadened support for a range of standards and operating systems, organizations benefit from lower total cost of ownership, accelerated time-to-market of voice applications and optimal automation performance. E[acute accent]New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative. E[acute accent]"Technology is the key to the success of any call center. As we have been covering call center technology since 1982, TMC felt it only natural to develop this comprehensive awards program -- so we could judge and recognize the 'best of the best' in IP contact center technology," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "With Nuance Voice Platform 3.0, Nuance has proved once again to be a leader in the burgeoning IP contact center industry. Both innovative and superior in its application, Nuance Voice Platform gives call centers the tools they need to succeed." E[acute accent]Nuance Voice Platform 3.0, with capabilities that reduce up-front capital investment, cut ongoing maintenance costs, and accelerate time to market, allows customers to increase automation rates and dramatically improve the caller experience. The tight integration with Nuance's industry-leading speech recognition engines results in superior performance while overcoming difficulties inherent in the wireless and VoIP channels such as noise, cross talk, signal degradation and speech compression. Nuance Voice Platform 3.0 has been successfully deployed by market leading customers using IP technologies and standards such as Session Initiation Protocol (SIP). Nuance Voice Platform 3.0 also offers a choice of operating systems to customers, including Windows 2003, Sun Solaris and Linux. Integral to Nuance Voice Platform 3.0 is the Nuance Application Environment(TM), a component that helps businesses overcome common barriers to implementing speech solutions from design through post-deployment. The unique Design Check (TM) feature applies design principles tried and tested across scores of successful, commercially deployed applications. In addition, one click VoiceXML code generation accelerates time to market of voice applications. E[acute accent]Customer Inter@ction Solutions has been a premier publication in the CRM, call center and teleservices industries since 1982. A full list of IP Contact Center Technology Pioneer award recipients appears in the publication's March 2005 issue.

E[acute accent]About TMC(R)

E[acute accent]Technology Marketing Corporation (TMC) publishes: two print magazines; Customer Interaction Solutions and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer and WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

E[acute accent]About Nuance

E[acute accent]In markets around the world, leading enterprises and telecommunications carriers -- including Avon, British Airways, Expedia, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone and Wells Fargo -- have worked with Nuance to ensure the best possible results from their investment in voice. Nuance is a leader in the voice automation market, providing software and solutions to more than 1,000 companies worldwide. Nuance (Nasdaq:NUAN) is headquartered in Menlo Park, Calif., and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8.

E[acute accent]This press release contains forward-looking statements with respect to Nuance, including, for example, those relating to the business and customer benefits attainable by using Nuance Voice Platform. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those contemplated by such forward-looking statements: the risk that Nuance Voice Platform will not accelerate time-to-market, help businesses overcome barriers to implementing speech solutions, reduce capital investment, increase automation rates, or achieve other benefits in some or all circumstances; and other factors described in Nuance's filings with the Securities and Exchange Commission, including, but not limited to, Nuance's last-filed Form 10-K. Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance.