Siemens Service Organization Scores Big in Customer Satisfaction; IMV ServiceTrak Report Indicates Company is #1 in 20 of 33 Service Attributes

Business Wire, August 10, 2005

CARY, N.C. -- Siemens Medical Solutions Service Organization ranked among the industry's top service providers in the 2005 ServiceTrak(TM) magnetic resonance imaging (MRI) survey. Created by IMV, a leading provider of market analysis and customer satisfaction assessment, ServiceTrak presents an independent analysis of service trends in the imaging industry and manufacturer ratings within each modality. In this year's survey of MRI systems, Siemens Service Organization far exceeded industry standards in all 33 service attributes and ranked number one in 20 of the survey's categories.

"Hand-in-hand with state-of-the-art imaging equipment is excellence in customer service," said James Greaney, vice president, Service Marketing Division, Siemens Medical Solutions. "We are committed not only to bringing the most advanced technologies to market, but also to providing service solutions to ensure these technologies operate optimally and that our customers' needs are consistently met. The fact that Siemens surpassed industry averages in all 33 of the ServiceTrak categories is testament to our unwavering commitment to customer satisfaction."

Based on the opinions of 464 total respondents, Siemens posted outstanding scores, with 25 ratings out of 33 above 5.0 (based on a 6.0 scale). Respondents were asked to rate manufacturers in categories such as original equipment manufacturer (OEM) service performance, engineer performance, remote services and help desk support. Among the 20 areas where Siemens scored the number one position:

--Happiness with Service

--All System Performance

--Support for Remote Diagnostics

--OEM Help Desk Support and OEM Service Engineer Performance

The report indicated that Siemens' customers were happier than any other manufacturers' customers with their current service program. The percentage of customers who were happy with Siemens service climbed to 50 percent in 2005 from 27 percent in 2004, putting Siemens in the leading position.

Focused on proactive, preventive service to help customers stay up and running so they can take better care of their patients, Siemens Service Organization promotes proactive maintenance, designed to maximize uptime and help its customers avoid loss of system usability and revenue opportunities. The Service Organization offers a comprehensive portfolio of offerings to meet the needs of large medical facilities, community hospitals, and diagnostic imaging centers. Its Uptime Services is one of the largest, most advanced service organizations in the medical world and serves more than 390,000 Siemens installed medical systems worldwide.

Siemens Medical Solutions of Siemens AG (NYSE:SI) with headquarters in Malvern, Pennsylvania and Erlangen, Germany, is one of the largest suppliers to the healthcare industry in the world. The company is known for bringing together innovative medical technologies, healthcare information systems, management consulting, and support services, to help customers achieve tangible, sustainable, clinical and financial outcomes. Employing approximately 31,000 people worldwide and operating in more than 120 countries, Siemens Medical Solutions reported sales of 7.07 billion EUR, orders of 8.12 billion EUR and group profit of 1.05 billion EUR for fiscal 2004. More information can be obtained by visiting http://www.usa.siemens.com/medical-pressroom.>

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