Pillar Data Systems Chooses Nuasis; IP-based Contact Center System Fulfills Disaster Recovery Requirement and Assures 24/7 Customer Service

Business Wire, August 10, 2005

MOUNTAIN VIEW, Calif. -- Nuasis(TM) Corporation, the IP contact center company, today announced that Pillar Data Systems, a leading provider of enterprise storage systems, has chosen the Nuasis NuContact Center for its customer service contact center operation. Nuasis' distributed architecture scales to meet Pillar's demand for redundancy of their mission-critical customer service contact center.

"Our decision to purchase the NuContact Center was based on our desire to have the right technology in place from the start. The IP-based system gives us the flexibility to customize the system to fit our needs. Whether it be fulfilling a disaster recovery requirement or establishing 24/7 availability for our customer service center, Nuasis has created a product that empowers its customers to meet their business goals," said Dave McCroskey, vice president of Customer Service, Pillar Data Systems.

The hub-and-node architecture of the Nuasis system provides the ideal environment for companies such as Pillar that have to fulfill a disaster recovery requirement. The system contains intelligent failover and bypass capabilities to protect against the loss of a voice call under a variety of outage scenarios. This patent-pending technology elevates VoIP to mission-critical availability standards. If communication is lost between a hub and node or if a node experiences a network or PC outage, calls in progress and in queue are automatically redirected to another node on the network. For Pillar, the main node of their Nuasis system is located at their primary customer service contact center in California while the failover or second node is located at the company's development center in Colorado.

The system's distributed architecture easily scales to meet changing business demands. As new centers open or existing centers are relocated, contact center nodes can be easily added or moved anywhere on the corporate network. The system expands to support hundreds of agents across multiple, diverse locations without degrading system performance. Unlike traditional ACDs, the NuContact Center uses low-cost, highly reliable, off-the-shelf servers to reduce the cost of expansion.

Operating on a single network, the NuContact Center eliminates the need for complex and costly integration efforts associated with CTI projects. The system supports customized integrations of a variety of contact center support tools including wireless pagers. By integrating Pillar's customer service agents' wireless pagers with the contact center, the company can provide 24/7 availability of its customer service organization.

"We're delighted that our customers, such as Pillar, are not only able to satisfy their mission-critical and disaster recovery requirements, but also are able to make the flexibility of the NuContact Center work to their advantage in helping them accomplish additional business goals," said Ed Lauing, president and CEO, Nuasis Corporation.

About Pillar Data Systems

Founded in 2001, Pillar Data Systems develops enterprise network storage systems. The company's Pillar Axiom solution, driven by its innovative policy-based management capabilities, integrates SAN and NAS into a centrally managed storage platform. Pillar Axiom systems consolidate multiple tiers of enterprise network storage into a single, easily managed system capable of scaling to hundreds of terabytes of capacity. Pillar Data Systems is privately funded by Tako Ventures, LLC, the venture arm of Larry Ellison. The company is headquartered at 2840 Junction Avenue, San Jose, California 95134, with a development office in Longmont, Colorado. The company can be reached on the Web at http://www.pillardata.com, by phone at 408-503-4000 or by email at sales@pillardata.com.

About Nuasis Corporation

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq:ASPT), Avaya (NYSE:AV) and Cisco Systems, Inc. (Nasdaq:CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis 650-318-2200 or visit www.nuasis.com.

Nuasis and NuContact Center are trademarks of Nuasis Corporation.