Advantage Performance Group Forms Alliance With Impact Learning; Organizations Nationwide Can Leverage Results-Oriented Accelerated Learning for Customer Contact Centers

Business Wire, August 29, 2005

TIBURON, Calif. -- Advantage Performance Group (APG), one of the world's largest human performance consulting networks, today announced that it has formed an alliance with Impact Learning Systems International, a San Luis Obispo-based developer of accelerated training for customer communications. For the first time, organizations seeking web-based training for contact call centers, technical support and IT professionals can receive the highly effective Impact Learning programs through APG partners nationwide.

APG selected Impact Learning for its customer contact training, which has produced an average 9.5% improvement in customer satisfaction and an average 10% reduction in call time for its client companies. These outcomes lead directly to reduced costs and higher customer retention.

"Impact Learning provides a rich curriculum with a technology component that makes the solution perhaps the most effective offering in the market," said Glenn Jackson, president of APG. "With APG's reach and expertise, more organizations than ever before can benefit from this unparalleled solution."

The APG-Impact Learning alliance is a natural fit; both organizations adhere to a methodology that pursues the highest business results for the entire organization, through sophisticated tools and impactful design. With APG, Impact Learning expects wider market penetration of its blended learning solution and further accountability tools including the breakthrough Advantage Way(TM) process that drives business impact, helping professionals elevate their skills and learn:

--How to rise above individual interests to recognize the larger interplay of objectives within the organization -- and ensure that actions support these objectives.

--How to view the business as if it is their own -- and act accordingly.

--How to make better decisions -- for business survival.

"APG has the best sales team in the country, with a reputation for integrity and getting results," said Peggy Carlaw, founder of Impact Learning. "Until now, we hadn't found a consulting ally with the same results-oriented philosophy -- we look forward to some great joint successes moving forward."

For information on Impact Learning Systems customer service and training programs visit www.impactlearning.com or contact us at 800-545-9003, or at info@impactlearning.com.

About Advantage Performance Group

Advantage Performance Group (APG) is one of the world's largest and fastest growing human performance consulting networks. APG partners with world-class developers of training solutions and then applies a unique methodology to help organizations maximize their training ROI. By "doing training right" rather than focusing on "writing the training," APG has helped dozens of industry leaders maximize their training investments, including: Toyota, Daimler Chrysler, Edward Jones, Genentech, General Electric, Hewlett-Packard, Microsoft and Bristol-Meyers Squibb. APG can be reached at http://www.advantageperformance.com.