TeleBermuda International Selects Siebel CRM OnDemand Over Salesforce.com; International Telecommunications Services Provider Automates Sales Process and Contact Management With Hosted CRM Technology Leader

Business Wire, August 3, 2005

SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of customer-facing solutions, today announced that TeleBermuda International Limited (TBI) chose Siebel CRM OnDemand over Salesforce.com for its hosted CRM solution. Siebel CRM OnDemand has enabled TBI to dramatically improve productivity through new levels of automation that will increase the visibility of each customer with real-time analytics and historical tracking.

TBI is an established international telecommunications carrier that provides long-distance voice, data, Internet, and co-location hosting services in Bermuda. During its eight years of operation in Bermuda, TBI has become recognized as a leading cost-effective supplier of telecommunication services and has been responsible for delivering competitive pricing and services for the commercial, residential, and international carrier services markets. TBI products and services include TBiNET, a dedicated, dial, and DSL Internet service; International Private Leased Circuits; International Frame Relay Service; a world-class server co-location facility; and its international long-distance voice communication service.

"Our sales group needed to automate its processes and integrate contact management. We looked at a variety of vendors for solutions to help increase the visibility of each customer; track all touchpoints in sales, service, and marketing; and import data from back-office systems for a more complete customer view," said Lee Greene, Vice President of Sales, TBI. "We were able to implement Siebel CRM OnDemand pretty much out of the box with minimal customization and IT resources. Not only are we able to manage our sales opportunities more effectively, but we now have complete visibility into our pipeline with analytics and can keep our existing customers happy with integrated service request management."

In addition to a rapid deployment with limited IT resources, TBI wanted the flexibility to migrate to Siebel enterprise solutions in the future. Today, TBI is comfortable using a hosted solution because Siebel CRM OnDemand provides closed-loop sales, marketing, and service views through integrated reporting and real-time analytics much like Siebel Systems' on premise customer-facing solutions. With the ability to extend this reporting and integration from sales to marketing to service, TBI now has a 360-degree view of its customers and can expand its business while keeping existing customers satisfied.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About Siebel Systems

Siebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center and Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services