AFSM International's 2005 World Conference Will Highlight New Certification Programs; Programs for Field Service, Professional Service, and Support Center Practices to Be Detailed in Conference Sessions

Business Wire,  August 9, 2005  

Tags: AFSM International

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FORT MYERS, Fla. -- The Association for Services Management International (AFSMI) today announced that its upcoming World Conference--the 35th S-Business Education Summit and Expo--which is being held October 9-12 at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee, will include sessions covering the new Field Service Practices (FSP) and Professional Service Practices (PSP) Certification programs. In addition, there will be a session devoted to the proven Support Center Practices (SCP) Certification program. John Hamilton, president of Service Strategies Corporation, will conduct all three sessions.

"In addition to the highly regarded SCP program, these two new certification programs close the loop in driving quality through the service chain," commented AFSMI CEO John Schoenewald. "The bottom line for those attending these certification sessions is that they will learn to increase their efficiency and productivity, maximize their financial performance, and create a competitive advantage by integrating industry best practices."

The first of these sessions, "Certifying Your Service Operations with the Field Service Practices Certification Program," will be held on Monday, October 10, from 10 to 11 a.m. "The Value of Certifying Your Support Center" will be presented on Tuesday, October 11, from 2:15 to 3:15 p.m. And "How the Professional Service Practices Certification Program Can Enhance Your Service Operations" will be held on Wednesday, October 12, from 10:15 to 11:15 a.m.

These new service and support standards were created by a group of leading technology service providers, AFSM International, and Service Strategies. The consortium came together to create a benchmark standard that will enhance the operational performance of organizations that deliver on-site services to technology customers. The new standards will improve the service experience and enhance the business value received by technology customers around the world.

In summary, the Field Service Practices Certification program enhances the performance of organizations that deliver field technical support, traditional break/fix repair, and ongoing product maintenance services. The Professional Service Practices Certification program enhances the performance of organizations that deliver proactive services such as product implementations, system integration, and product or services consulting. The Support Center Practices Certification program quantifies the effectiveness of technology support operations, establishes a foundation for optimizing business processes, and focuses on measurable results.

Every year, the world's largest gathering of executives and managers in customer service and support comes together at the AFSM International World Conference to increase their knowledge, share personal experiences with their fellow professionals, establish new contacts, and advance their careers and their professions. This year's conference continues the long tradition of providing AFSM International members and non-members alike with world-class keynote headliners, thought-provoking speakers, in-depth case studies, extensive networking, and an expansive Technology Resource Center (Expo Hall) featuring over 80 solutions providers.

For more information or to register for AFSM International's 2005 World Conference, please visit http://www.afsmi.org/nashville or call 888-756-3272 (239-275-7887 outside of the U.S. and Canada), ext. 35.

About AFSMI

Founded in 1975, the Association for Services Management International (AFSMI) is a global, not-for-profit, professional society of customer service and support managers and executives committed to s-business excellence. AFSMI is the acknowledged leader in providing the knowledge, fellowship, and career connections that further the personal and professional development of executives, managers, and individuals involved in s-business.

About S-Business

S-business is the industry-standard term developed by AFSM International to describe all of the activities, organizations, and individuals involved with providing customer service and support for technology-based products and solutions.

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