Singapore-Based NBOGroup Selects Siebel CRM OnDemand to Improve Sales Management Globally and Streamline Sales Processes Regionally

Business Wire, Dec 20, 2005

SAN MATEO, Calif. -- NBOGroup Switches to Siebel CRM OnDemand From Salesforce.com -- Analytics, Built-In Best Practices, and Ease of Use Among Key Differentiators

Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Singapore-based NBOGroup, one of the most respected leadership development, consulting and training organizations in Asia Pacific, has transitioned to Siebel CRM OnDemand from Salesforce.com.

The NBOGroup has been conducting leadership development, communication, and interpersonal skills training across Asia since 1988. Each NBOGroup program is designed to fit the specific learning objectives of NBOGroup clients, which are scattered throughout the region in Hong Kong, Singapore, Thailand, and Indonesia as well as partners, which are located in 50 other countries.

The goal of the NBOGroup is to sell more training programs to prospective customers, including high level management from multinationals and SMEs situated in Singapore and around the region. Unlike with Salesforce.com, the NBOGroup can easily customize its information fields to regional needs, while leveraging best practices for lead routing, sales forecasting, pipeline visibility, sales analytics, and service request management worldwide with Siebel CRM OnDemand. It can also quickly build customized reports, analytics dashboards, and a solutions knowledge base.

"Because we need to manage the information on all our current and prospective clients, Siebel CRM OnDemand was the ideal solution for creating a single, comprehensive view of our customers and prospects that could be viewed across the whole organization," said Gary Nelson, Director, NBOGroup. "This powerful hosted CRM solution enables our marketing staff to manage customer relationships at every point of interaction, across the Web, email, and phone."

The NBOGroup team epitomizes the mobile workforce, requiring a CRM solution that allows sales teams to track and update their customer information while on the move. By linking Siebel CRM OnDemand to the company's email system, NBOGroup can now easily update information remotely instead of coming back to the office. Additionally, the training and customer support provided by Siebel Systems prior to implementation were instrumental in the decision to deploy Siebel CRM OnDemand. Finally, the hosted model meant NBOGroup did not need to invest in any hardware and software and could quickly and easily deploy CRM to worldwide sales teams.

"Siebel CRM OnDemand can be deployed rapidly, and the intuitive nature ensured that our staff had no problems understanding and utilizing the solution. We had a two-hour training session and our staff was able to seamlessly transition to the Siebel CRM OnDemand solution immediately," concluded Nelson.

About Siebel Systems

Siebel Systems is a leading provider of software solutions and services that drive value and loyalty in client-customer relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM), business analytics, and customer data integration. Siebel's new Customer Adaptive Solutions enable organizations to model their customer-centric business processes in order to drive the most effective customer interactions, gain increased insight over time, and continually realign those processes for systemic and consistent improvement. With more than $2 billion in R&D investments, 11-plus years of customer software experience, an extensive global ecosystem of alliance partners, and more than 4,000 customers and 3.7 million live users, Siebel is the proven choice in helping organizations of all types and sizes achieve customer-driven business results. For more information, visit www.siebel.com.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.> Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with our pending merger with Oracle Corporation, customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.