Knowlagent Names New Executive to Lead Worldwide Sales Strategy; Seasoned Sales Expert Jay Myer Named Vice President of Sales

Business Wire, Dec 21, 2005

ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that Jay Myer has joined the company as vice president of sales. He is charged with overseeing and expanding Knowlagent's expert worldwide sales force. E[acute accent]Myer has more than 20 years of success working with high growth companies. Prior to Knowlagent, he was vice president of sales for Netuitive, Inc., a provider of real-time analysis software for business service management, where he grew the venture start-up company's customer base to include Fortune 500 companies and managed over 50 percent quarter-to-quarter revenue growth and customer acquisition. Additionally, during his three year tenure with Netuitive, he created an entire sales infrastructure and built an OEM channel. E[acute accent]Myer has held several positions in strategic sales and marketing, corporate communications and business-to-business operations for Synchologic, Headhunter.net, Tivoli Systems, Network Imaging and Legent Corporation. He earned a bachelor's degree in business with an emphasis in marketing from the University of Florida. E[acute accent]"Jay has the leadership skills that we continuously seek at Knowlagent and has already brought new insight into our sales strategy," said Rusty Gordon, chief executive officer of Knowlagent. "We look forward to Jay helping us expand Knowlagent's r8 solution into new markets and to bringing onboard additional talent for our current sales team." E[acute accent]At the heart of Knowlagent's success is its award-winning, patented call center performance solution: Knowlagent r8. A unique blend of software, methodology and integrations, it enables companies to effectively align the call center towards delivering higher value through the attainment of revenue goals and customer loyalty results. E[acute accent]After five years of continuous growth, Knowlagent recently was ranked Number 168 on the 2005 Deloitte Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America. The company was also ranked in the top 10 of the 2005 Deloitte Technology Fast 50 for Georgia, and recognized in Software Magazine's annual "Software 500" ranking. The company's patented solution has received numerous "Product of the Year" designations from Customer Inter@ction Solutions magazine and Call Center Magazine, while both the company's Chief Executive Officer Rusty Gordon and Co-founder Matt McConnell have been included in Catalyst magazine's "Top 50 Entrepreneurs in Atlanta" list.

E[acute accent]About Knowlagent:

E[acute accent]Founded in 1995, Knowlagent is a privately held company headquartered in Alpharetta, Ga. It is the only software provider that addresses the call center's strategic challenges of building a value-based business from a volume-driven environment. Because Knowlagent r8 was built exclusively for the call center, it integrates seamlessly with the existing technology and specialized work environment to drive the whole business toward extraordinary value. Knowlagent is the foundation of sales and service excellence every day for Fortune 500 companies in the financial services, retail, telecommunications and healthcare industries. For more information, call 888-566-9457 or visit www.knowlagent.com.