STI Knowledge Named as a Market Leader in Gartner's Magic Quadrant for Second Year in a Row

Business Wire, Feb 1, 2005

ATLANTA -- For the second year in a row, STI Knowledge has earned a listing in Gartner, Inc.'s Magic Quadrant for Help Desk Outsourcing, a benchmark of superior service in the industry. This honor recognizes STI's commitment and ability to provide innovative outsourcing solutions and services to Fortune 1000 companies. STI delivers guaranteed business process outsourcing services, including technical help desk, that help customers improve business performance and profitability.

"STI's listing as a leader in Gartner's Magic Quadrant further underscores our unique position in the help desk services marketplace," commented Satish Sanan, STI president and chief executive officer. "As a smaller company competing against multi-billion dollar players, STI has the flexibility to tailor its business process services and enterprise support solutions for each client and move more quickly to identify and address changing trends in the help desk industry. It is this flexibility combined with personal attention to customers that has earned STI the respect in the industry."

According to recent Gartner statistics, the worldwide help desk management services industry is currently expected to grow from $9.6 billion in 2003 to $13.1 billion in 2008, representing a 6.5 percent compound annual growth rate. Large corporations are driving this growth with their desire to cut costs and improve customer satisfaction through creative outsourced helpdesk solutions.

Mr. Sanan continued, "STI plans to be a significant part of this industry growth. With our current products and services and our strategic initiatives to expand those services through future acquisitions, STI is well positioned to capitalize on the current industry trend among large corporations to cut costs while enhancing their customer help desk services. STI has demonstrated that it can consistently deliver creative external help desk solutions for unique corporate needs."

About STI Knowledge

STI provides Business Process Outsourcing (BPO) services and Enterprise Support solutions for the healthcare, insurance, government, and commercial enterprises industries. STI helps its customers improve their business performance and profitability by delivering guaranteed business process outsourcing services ranging from claims processing to technical help desk. By optimizing these knowledge-intensive services, STI enables customers to focus on their core business. Headquartered in Atlanta, Georgia, STI was founded in 1995 and employs approximately 350 professionals throughout the United States. STI is currently recognized in Gartner Group's Magic Quadrant of Help Desk Outsourcers for its second consecutive year. For more information, visit www.stiknowledge.com.

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