NetTest and Psytechnics Expand Partnership to Offer Advanced Voice Quality Monitoring Solutions to Wireless Service Providers

Business Wire, Feb 15, 2005

CANNES, France -- NetTest, a global provider of operational support solutions for advanced and converged networks, and Psytechnics, the global leader in voice and video quality assessment software, today announced the expansion of their partnership to include integration of Psytechnics' wireless voice quality assessment software in the MasterQuest monitoring solutions portfolio.

The partnership enables NetTest to offer improved service quality assurance solutions to wireless service providers, by offering new MasterQuest Key Quality Indicators (KQIs) based on customer voice quality experience.

"With its portfolio of ITU standards, Psytechnics is internationally recognized as the leader in voice and video quality assessment solutions. Expanding our partnership into the wireless space is a natural next step of the successful partnership we have with Psytechnics in the VoIP market," said Jorgen Weber, vice president and head of the Systems Business Unit at NetTest. "Our customers in the wireless market have a growing need for service quality monitoring solutions to help them evolve towards more customer-centric management."

"We are delighted to be working closely with NetTest to build new solutions to address the wireless market," said John Winchester, CEO of Psytechnics. "With service offering and the networks becoming increasingly complex, the ability of service providers to understand the impact on customer services is becoming more and more difficult and time consuming to manage. Our technology, built on extensive subjective testing, is able to accurately predict how a customer would rate each call and offers an effective measure of customer experience."

By integrating Psytechnics' NiQA software, a non-intrusive method for measuring the voice quality of live customer traffic in fixed-line and wireless networks, into the MasterQuest solution, NetTest is able to offer an expanded service assurance solution to wireless service providers. The MasterQuest UMTS solution enables continuous non-intrusive voice quality monitoring of all calls in the network. This not only enables monitoring of the end-user experienced voice quality in real-time, but it can also be used for rapid diagnosis of customer-affecting network problems, allowing efficient prioritization of network maintenance.

About NetTest

NetTest (www.nettest.com) is a leading specialist in the field of operational support solutions. These solutions provide unique insights into the function and performance of telecommunication networks and services so owners, operators, and vendors can make informed business decisions that drive their profitability. Headquartered in Copenhagen, Denmark, NetTest products are sold in over 70 countries. NetTest has a worldwide staff of 500.

About Psytechnics

Psytechnics is the global leader in voice and video quality assessment software, which integrate into telecommunications test equipment, switching platforms, mobile networks and VoIP gateways. The company provides the Mean Opinion Score (MOS), a numerical measure of the quality of human speech, or "customer experience" metric. MOS metrics may be used to manage networks and set SLAs from a meaningful, quality viewpoint.

Psytechnics is based in Ipswich UK, and holds over 30 patents in the area of voice quality measurement and its products include the ITU standards P.563 P.SEAM, P.562 CCI and P.862 PESQ, psyVoIP for IP networks, and NiQA for monitoring the quality of other network traffic.