Nsite Partners with WebEx to Bring Business Process Automation to Online Meetings; WebEx MediaTone Platform Enables Integration between Leading On-Demand Service Providers

Business Wire, Feb 23, 2005

PLEASANTON, Calif. -- Nsite, the leading on-demand business process automation company, today announced a partnership with WebEx Communications, Inc. (Nasdaq:WEBX), the leading provider of on-demand web meeting applications. Customers of both companies will soon be able to access Nsite solutions while in WebEx meetings, and conversely launch WebEx meetings from within Nsite solutions. This integration leverages the new WebEx MediaTone platform APIs, and allows users to capture, track and improve approval and review processes, and task assignments across the enterprise.

According to industry analysts, companies are interested in using on-demand services to acquire a cohesive package of applications that meets a range of line-of-business needs. Nsite and WebEx are answering this call by allowing customers of both companies to seamlessly access both applications depending on their immediate needs. Integration of the world's most popular online meeting service from WebEx with that of Nsite, the only business process automation service with Predictive Routing Engine technology, creates yet another significant link between leading on-demand services vendors.

The integration will allow users to schedule WebEx meetings directly from the Nsite service. For example, in a sales situation involving an approval request for a non-standard quote, a sales rep can configure a routing such that, once the quote has been reviewed by the sales managers, the team as a whole meets to discuss the opportunity. Details of the web meeting -- such as time, dial-in information, and agenda -- are scheduled in advance utilizing the Nsite-integrated WebEx service. The process of switching from Nsite to WebEx is transparent to the user -- as far as the sales rep is concerned, the applications are seamless.

The integration will also allow WebEx users to populate an action-item list during an online meeting so that attendees can keep track of activities to be performed at the conclusion of the event. The action-item list is actually an Nsite SmartForm, or a content-container that collects information pertinent to a particular business process. When ready, the meeting host initiates a routing of the action-item list to preferred recipients, and the status of activities on the list can be tracked across the enterprise using Nsite.

Nsite v4.0 addresses business processes related to sales operations, purchasing and finance, and field and customer services. Nsite's patent-pending Nsite Predictive Routing Engine, a unique and proprietary technology, forgoes the traditional "rules and roles" approach to business process automation in favor of a system that analyzes previous iterations of a process to predict the path for the same, subsequent operation.

The WebEx MediaTone platform enables customers and application providers to integrate the capabilities of WebEx applications into any enterprise solution. MediaTone is WebEx's proprietary web communications technology and the power behind the WebEx MediaTone Network, a global network specifically designed for real-time web communications. WebEx provides a range of web meeting applications including applications for web conferencing, web-based support, web sales, remote training and online events. These applications help businesses accelerate the sales cycle, increase revenue, improve employee productivity, speed products to market, enhance customer satisfaction and decrease training and travel costs.

"The WebEx suite of applications meet the real-time collaboration needs of business processes within the enterprise, and these business processes are increasingly driven by automation solutions like Nsite," said Bill Heil, president and COO at WebEx Communications. "The MediaTone platform APIs enable WebEx applications to integrate across the enterprise application ecosystem. Partners such as Nsite are helping extend the value of the WebEx-enabled enterprise by integrating applications to accelerate business outcomes inside and beyond the online meeting itself."

"The economics driving the way technology vendors deliver their solutions has changed dramatically in recent years, and on-demand solutions are at the forefront of this evolution," said Bob Jandro, president and CEO at Nsite. "Business process automation is fundamental to every business activity, be it sales, marketing, customer service, finance, or administration. As the leader of on demand business process automation, it is our goal to integrate the Nsite service with that of other hosted solutions to meet the needs of our customers. We are excited about the integration to WebEx, the undisputed web meetings leader. Today's announcement is the first of what we expect will be many new developments in the relationship between our two companies."

About WebEx Communications, Inc.

WebEx Communications, Inc. is the world's leading provider of on-demand web meeting applications. WebEx applications improve collaboration and increase productivity in sales, support, training, marketing, engineering and product design. All of WebEx's suite of web meeting applications are built on the MediaTone platform and delivered over the global WebEx MediaTone Network, a network specifically designed for secure web collaboration. WebEx Communications is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit www.webex.com for more information.