FrontRange Solutions Wins 2005 Members' Choice Award for GoldMine

Business Wire, Feb 28, 2005

PLEASANTON, Calif. -- Users Vote in Prestigious ContactCenterWorld.com Awards Program to Name GoldMine "Best CRM Solution, EMEA"

FrontRange Solutions won the contact center industry's top CRM honor for its GoldMine(R) product in the 2005 ContactCenterWorld.com Members' Choice Awards, specifically "Best CRM Solution, EMEA." These awards are unique as users vote for the winners and there are no judging panels. The award program is another successful venue for the contact center industry's leading Web resource ContactCenterWorld.com, a global organization that sets the industry standards and attracts over 7,500 unique visitors a day to its site.

GoldMine enables organizations to implement best practices for sales and marketing programs, including obtaining Return on Investment (ROI) metrics. Specific metrics proof points provided by GoldMine include allowing sales and marketing professionals to view forecasted sales against marketing programs, as well as closed sales as a result of these programs. The software also enables users to track and analyze customer responses to identify effective campaigns.

"We're delighted to have received this prestigious award, which recognizes our commitment to customers and partners, as well as the ongoing development in the GoldMine product," said Greg Anderson, Senior Director of Product Marketing for the GoldMine business unit at FrontRange Solutions. "Our focus is providing customers with a CRM solution that not only offers greater productivity to help them better meet their business objectives, but one that provides customer relationship continuity from small business to the distributed enterprise."

Commenting on the awards, Raj Wadhwani, Founder and Editor In Chief, added: "For the third year the industry honors the best of the best. This year, competition was extremely high amongst the 83 entrants and over 3,500 members voted. Unlike other award programs, ours recognizes a company's achievement in whatever regions of the world they operate in. For FrontRange this is a great award -- the quality of the votes from their customers was exceptional and this is why they won the award. It goes without saying that we feel every company who entered deserves credit for putting themselves in a program where customers vote -- a challenge that many other vendors in the industry would not entertain."

About ContactCenterWorld.com

ContactCenterWorld.com is the world's No. 1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 79,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details, visit www.ContactCenterWorld.com.

About the Members' Choice Awards

Launched in the summer of 2002, the Members' Choice Awards are the industry's first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small- to mid-sized enterprises and distributed enterprise organizations, include: GoldMine(R) for business relationship management, team-based contact management and sales forces automation solutions; IT Service Management with HEAT(R) and ITIL standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.

GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.