ISI Announces the Release of Infortel Select Facilities Management; Web-Based Tool Manages All Aspects of Organization's Telecommunications Resources

Business Wire, Feb 7, 2005

SCHAUMBURG, Ill. -- ISI Telemanagement Solutions, Inc. (ISI), a leader in voice, data and wireless communications cost management today announced the release of its new Infortel(R) Select Facilities Management application. Facilities Management is fully integrated with ISI's industry leading Call Accounting application, combining to create a total telecom billing solution for the enterprise. Infortel Select now offers users the ability to manage all aspects of their telecommunications resources with one intuitive, web-based tool. Facilities Management enables users to control, track and report on all elements of their telecom equipment inventory and administer all related services.

Infortel Select offers users a total telecom billing solution for the enterprise through its integration of Call Accounting and Facilities Management on one technology platform. As a result, the management of telecommunications resources becomes more efficient and accurate through an integrated database containing equipment inventories, service requests, project data, costs, a skills-inventory for all technicians and billing information. All of the data is in one place and available to the user through a robust, web-based management reporting tool.

"Infortel Select Facilities Management gives an organization a total solution for managing its telecommunications infrastructure," said Richard Wilkus, President and CEO of ISI Telemanagement Solutions. "By fully integrating Infortel Select Call Accounting with Facilities Management, ISI gives users the ability to manage telecom billing, inventory, service requests, and projects through one consolidated database and a powerful web-based management reporting tool. Now, telecom projects can be fully managed from one central data repository, which synchronizes the entire enterprise."

Infortel Select's Inventory Management feature helps users to track voice, data and wireless equipment, pagers, cabling supplies, computers and network equipment in one enterprise-wide database. Users benefit by having an accurate picture of parts and equipment availability, back order status and who in the organization is responsible for each and every inventory item.

The Service Request feature provides users with the tools to manage all of the service and support activities associated with the user's telecommunications infrastructure. Now work orders and trouble tickets are fully integrated with the user's inventory, technicians' skills inventory and related charges, whether one-time or recurring.

Infortel Select's Project Management feature gives users the ability to truly manage telecom projects, by accessing integrated project, inventory, technician and service request data. Users can specify where work will be done and who will do the work. Reporting is available for each project, along with location information, each service request and a list of events tied to the project.

Infortel Select provides users with secure web-based access to Facilities Management data for complete flexibility. The application comes configured with a collection of web-based, pre-defined reports, which can be sorted to the user's specifications. This full reporting application offers a wide range of reporting functionality to provide complete order and inventory information.

About ISI Telemanagement Solutions, Inc.

ISI, headquartered in Schaumburg, Illinois with sales and service personnel located throughout the United States, has been a leader in the telecommunications market for more than 26 years. It develops and supports products and services to reduce communications costs, related people costs and to optimize a company's communications infrastructure. ISI offers software tools, consulting services, web-based training and outsourcing for all industries - including the health care, lodging, professional services, legal and general business markets. ISI has a national reputation for the quality of its products and support services and is the only solutions provider in its market to maintain ISO 9001 certification.