Optus Selects Convergys for Outsourced Customer Care Services; Convergys To Operate Contact Center in India to Supplement Optus' Domestic Contact Center Operations in Australia

Business Wire, Jan 18, 2005

CINCINNATI & SYDNEY -- Convergys Corporation (NYSE:CVG), a global leader in integrated billing, employee care, and customer care services, announced today its first customer care agreement with an Australian-based company. The four-year outsourced services contract is with Optus, a leading Australian integrated communications provider. Convergys will supplement Optus' domestic contact center operations by operating a new facility in India, managing product transactions and select customer inquiries for Optus' mobile, consumer, and multimedia customers.

Optus provides a broad range of communications services including mobile, national and long distance services, local telephony, international telephony, business network services, Internet and satellite services, and subscription television. Optus serves more than six million customers each day.

"Outsourcing certain services will ensure Optus remains competitive in its offer to customers and at the same time accommodate the expected growth within our contact center operations in Australia," said Paul O'Sullivan, Optus Chief Executive. "Optus is committed to excellence in customer service and our decision to work with Convergys will enable us to continue to meet the changing demands of our customers."

"We are delighted to help Optus drive competitive advantage in the Australian telecommunications market. Our highly scalable, 'best-in-class' customer operating model is well suited for the anticipated growth generated by Optus' top quality services and competitive market offerings," said Jack Freker, President of Convergys' Customer Management Group. "Equally exciting is that this is our first contract for outsourced customer care services in Australia, further illustrating the global nature of our customer care business and the recognized value of our experience in customer contact management around the world."

Convergys' customer care solutions offer a blended approach that combines world-class customer care specialists in Convergys' integrated service centers with advanced information management technologies and communication channels, such as Web and integrated voice response systems. Convergys' comprehensive customer management services enable clients to achieve greater customer loyalty and increase their revenue.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 63,000 people in 64 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati. (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)