Talisma Announces 'CoSource' Partner Program for Business Process Outsourcers; Sutherland Global Services Signs with Talisma in Order to Provide Enhanced Services to Their Customers

Business Wire, Jan 25, 2005

BELLEVUE, Wash. -- Talisma(TM), a leading provider of Multi-channel CRM solutions, announced today that Sutherland Global Services, Inc. has signed on as a Talisma CoSource Partner. The Talisma CoSource Partner Program allows Business Process Outsourcers (BPOs) to deliver enhanced customer services that leverage multiple channels of customer communication including email, chat, phone, and Web self-service. BPOs using Talisma differentiate their product and service offerings by bringing 'best practice' customer service benefits to both existing and new customers.

"The decision to become a CoSource Partner with Talisma was an easy one," said Dan Lang, SVP Global Market Development of Sutherland Global Services, Inc. "Talisma's Multi-channel CRM is a world-class contact center management solution that fits nicely into the eCRM marketplace and will provide our customers with a quality choice in handling email, chat, and webform inquiries. Its ability to easily integrate with other vendors' CRM systems is truly a value-added proposition."

The Talisma CoSource Partner Program provides BPOs with a significantly differentiated service offering based on best practices customer service contact management. The program provides a flexible array of pricing options designed to meet the most demanding customer requirements while offering a broad menu of delivery and deployment options.

"With the addition of Sutherland Global Services as a Talisma CoSource Partner, Talisma is expanding its reach in the marketplace, allowing additional companies to obtain the significant return on investment and increased customer satisfaction provided by the industry's best Multi-channel CRM solution," said Jim O'Farrell, VP Corporate and Channel Marketing, Talisma Corporation. "We are very pleased to have a partnership with Sutherland Global Services and anticipate tremendous success in the years ahead."

About Sutherland Global Services

Sutherland Global Services Inc is a premier customer management company with 18 years of practitioner heritage in Business Process Outsourcing (BPO). Sutherland helps Fortune 1000 companies' design, build and manage their customer management operations. Sutherland's customer management operations centers are located in the USA, Canada & India. Headquartered in Rochester, New York, Sutherland's global workforce includes over 10,000 employees. For more information, contact Joanne Koenig at 1-800-388-4557 x6818 or joanne_koenig@suth.com.

About Talisma

Talisma is a leading provider of Multi-channel CRM solutions. Talisma CRM integrates the power of email, chat, real-time collaboration and telephony applications with a mature, robust multi-channel interaction management platform, comprehensive analytics, and a fully integrated system-wide knowledgebase and customer database. Talisma's global customers include AOL, Aviva, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Mary Kay, Microsoft, MWB, Sony, Sprint, T-Mobile, Talbot's and Tupperware. For more information, visit us at www.talisma.com.