PlanView and BMC Software Enter Technology Partnership; Industry Leaders Team Up to Offer Seamless Integration of IT Governance and Help Desk Capabilities

Business Wire, Jan 4, 2005

AUSTIN, Texas -- PlanView, Inc., the leading provider of portfolio management and corporate IT governance solutions, announced today that the company has validated its integration to BMC Software's Remedy(R) Action Request System(R). The integration provides a bi-directional interface that will enable customers to seamlessly transfer trouble tickets from their Remedy Help Desk systems into PlanView's enterprise-wide IT project portfolio management software.

As BMC Software's Service Process Management (SPM) solution, Action Request System provides the foundation for Remedy IT Service Management and Customer Service and Support application suites.

"An alliance of this kind is good news for both BMC Software and PlanView customers," said Gordon Vaughan, manager of integration alliances for BMC Software. "Both companies share a desire to help customers automate support processes, improve service levels, manage assets and lower costs. The partnership demonstrates a commitment to achieve that goal by leveraging our collective strengths in response to our customers' needs."

"Our customers have expressed a need to manage portfolios of all work and resources within the context of their organizational budgets," said Tod Klubnik, vice president of business development at PlanView. "These portfolios need to include the ability to drill down to the tactical data stored in their help desk system to ensure alignment with maintenance agreements established by the lines of business that IT serves."

PlanView's IT portfolio management software's advanced process automation tools manage strategies, projects, work and resources to align with overall organizational objectives. Integrated with PRISMS(TM) for IT Governance, the software delivers consistency and discipline that quickly result in a more mature and productive enterprise.

BMC Software's Action Request System provides a comprehensive, end-to-end solution for automating, managing and monitoring service management business processes.

About PlanView

Founded in 1989, PlanView enables enterprises to make business sense out of IT. More than 350 customers and 400,000 users at industry leaders, including Allianz, Farmers Insurance, Pfizer, Reuters, the State of Connecticut Department of Information Technology, Volkswagen America and Zurich North America, rely on PlanView's Portfolio Management Software, PRISMS(TM), Customer Implementation Assurance and PlanView Direct(TM) to forecast, plan, manage and execute their portfolio of projects. PlanView is headquartered in Austin, Texas, with offices throughout the United States, the UK, France, Germany, Italy and the Netherlands. Privately held, PlanView has enjoyed 11 straight years of profitability and increasing revenue. For more information, visit www.PlanView.com.

PlanView and PRISMS are trademarks of PlanView, Inc. All other product and company names may or may not be trademarks or registered trademarks of their respective owners.