Avaya to Launch a Series of Best Practice Webcasts for Contact Center Decision Makers on CRMXchange

Business Wire, July 14, 2005

MONTVALE, N.J. -- CRMXchange today announced that it has been selected by Avaya Inc., a leading global provider of business communications applications, services and systems, to create, market and manage a series of four educational webcasts to be held in July and August.

Avaya is presenting a series of four webcasts focused on current best practices in the contact center. Working with CRMXchange, Avaya will discuss how the best-in-class paradigm has changed over the past 10 years, and will offer new ideas and specific steps that businesses can use to achieve higher levels of customer care.

Each one-hour live webcast will combine voice and Powerpoint and will be recorded and available online at CRMXchange.com. The dates and topics are:

--July 21st: "The Extended Contact Center: Breaking down the barriers and integrating your contact center throughout your enterprise."

--July 28th: "The Customer Moment of Truth."

--August 4th: "Giving Medium-Sized Businesses a Competitive Edge Through More Intelligent Communications."

--August 23rd: "Building Your Brand Through Effective Self-Service."

"We selected CRMXchange because of our past successes in hosting these types of events with them, when we had hundreds of attendees," said Kay Phelps, product marketing manager, Avaya. "CRMXchange's experience in marketing these events and helping clients focus their messages, refine their content and hone their presentations has been very helpful to us."

A leading website devoted to contact center issues, CRMXchange over the past decade has solidified its reputation as an innovator in the use of the Internet for contact center marketing, education and training.

"The decision by Avaya to conduct a series of webcasts reflects a growing trend in online marketing among savvy companies that have elected to do a series of webcasts to capitalize on momentum generated from one webcast to another among decision-making attendees", said Sheri Greenhaus, CRMXchange principal. CRMXchange has recently hosted and managed webcast series for such leading contact center vendors as IEX and SER Solutions.

In a related announcement, CRMXchange said that NICE Systems has selected the website to host and market a series of webcasts called "Insight from Interactions: Unlocking the Potential of Your Contact Center" which will focus on lost business opportunities resulting from the millions of untapped interactions within the contact center. NICE is expected to launch their series in September. More details on the NICE series will be posted on CRMXchange in July.

For more information call (201)505-1743 or email info@crmxchange.com.

For more information on these webcasts please go to: http://www.crmxchange.com/call_center_forums.asp#AvayaSeries