Syracuse University to Implement SER CPS Enterprise Edition for Targeted Fund Raising Campaigns Across Its Thirteen Schools and Colleges; CPS E2 to Offer Flexible List Management to Better Target University Alumni and Contributors

Business Wire, June 13, 2005

DULLES, Va. -- SER Solutions, Inc., a provider of innovative software solutions that help contact center operators achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service, announced today that Syracuse University will implement CPS Enterprise Edition (CPS E2(TM)) to manage its targeted fund raising campaigns across its schools and colleges.

A prestigious, private research university founded in 1870, Syracuse University is best known for its S.I. Newhouse School of Public Communications and Maxwell School of Citizenship and Public Affairs. Leveraging CPS Enterprise Edition's flexible list management capabilities across all thirteen of its schools and colleges, Syracuse University will be able to easily segment its alumni and parent lists by donor type and provide concise and specific fund raising campaign information tailored to meet the specific needs of its colleges and schools. Additionally, CPS Enterprise Edition's powerful outbound dialing capabilities will help to minimize the amount of calls made to each donor and improve overall call quality.

"Syracuse University has been using SER's outbound predictive dialers for the past ten years. When it came time to evaluate the next-generation of call management solutions, it was apparent to us that CPS Enterprise Edition was clearly the best solution available in the marketplace, " said Brad Sobotka, Information Manager of Annual Giving, Syracuse University.

Developed for organizations focused on collections, fund raising, and other campaigns with complex list management requirements, CPS E2 is the first enterprise solution that combines the power of an enterprise dialing platform, and sophisticated inbound and outbound call blending features with Real-Time Portfolio Management(TM). CPS E2 provides holistic, real-time management of call records, campaign strategies, agent profiles, work sessions, and agent workflow. As a result, CPS E2 enables organizations to easily change contact strategies in real-time, maximizing list penetration, better targeting right party contacts, and increasing campaign productivity.

"SER is pleased to continue our long-standing partnership with Syracuse University," said Larry Mark, Chief Technology Officer, SER Solutions, Inc. "CPS E2 revolutionizes the entire concept of campaign administration and will provide Syracuse University the ability to easily target who to call and when to call based on their university-specific attributes, enabling them to maximize campaign productivity and results."

"Each year we have only seven months with which to reach 90,000 alumni, 10,000 parents, and 4,000 incoming freshmen," adds Brad Sobotka. "CPS E2 provides us with a superior, flexible, efficient, and reliable contact center solution that will enable us to reach all 104,000 contacts within a short time frame."

About Syracuse University

Chartered in 1870 as a private, coeducational institution of higher education, Syracuse University is a leading private university with offerings ranging from undergraduate liberal arts and pre-professional education through the highest levels of post-doctoral research. Under the leadership of Chancellor and President Nancy Cantor, SU's thirteen schools and colleges work together to promote learning through teaching, research, scholarship, creative accomplishment and community engagement.

The 938-acre campus is the intellectual home to more than 18,000 full- and part-time students from all 50 states and 90 countries. SU offers more than 200 undergraduate degree programs and more than 200 graduate programs in its School of Architecture, The College of Arts and Sciences, School of Education, L.C. Smith College of Engineering and Computer Science, Graduate School, College of Human Services and Health Professions, School of Information Studies, College of Law, Martin J. Whitman School of Management, Maxwell School of Citizenship and Public Affairs, S.I. Newhouse School of Public Communications, College of Visual and Performing Arts, and University College. Additional information about Syracuse University is available at http://www.syr.edu.

About SER Solutions, Inc.

SER Solutions, Inc. provides innovative software solutions that help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. SER offers enterprise contact center solutions that increase agent productivity and improve quality of service, and intelligent data capture solutions that streamline document-intensive processes. Its patent-pending intelligent software engine, SERbrainware(R), forms the foundation of SER's powerful desktop and enterprise search and retrieval solutions. The company is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information about SER is available at www.ser.com.

SER and SERbrainware are registered trademarks and CPS E2 and Real-Time Portfolio Management are trademarks of SER Solutions, Inc. All other trademarks are the property of their respective owners.