Trinity Partners Receives ISO 9001: 2000 Certification; Gains International Recognition for Its Quality Management System

Business Wire, June 13, 2005

TUCSON, Ariz. -- Trinity Partners, a leading provider of technology-enabled Business Process Outsourcing (BPO) and IT delivery solutions to financial institutions, today announced that its Indian offshore operations and 100 percent owned subsidiary, Trinity Business Process Management Pvt. Ltd., has successfully completed the certification process by the International Organization for Standardization: ISO 9001:2000.

"ISO 9001:2000 provides a strong foundation to our quality framework and puts us in the league of other quality conscious organizations across the globe committed to providing world class services to their clients," said Vivek Shivpuri, CEO of Trinity Partners. "Maintaining consistency in meeting service delivery expectations of customers is one of the critical issues faced by the BPO industry. Achieving ISO 9001 certification confirms the ability and effectiveness of our quality systems to ensure seamless and consistent delivery on customer requirements. We are thrilled to be recognized for our efforts."

The ISO certification is built around a philosophy that an organization must dedicate itself to continual improvement of processes and services to be successful. The rigorous audit of quality management systems ensures that recipients of this certification have secure and accurate systems in place to provide superior customer service. ISO requires that organizations not only monitor internal systems, but also closely monitor and evaluate their customer service.

To become ISO certified, a company must demonstrate the development and implementation of a quality management system that meets the requirements of the international standard. Audits by an accredited third-party registrar ensure independent confirmation of the auditee's system's compliance with the requirements.

Trinity Business Process Management Pvt. Ltd. used KPMG India, member firm of global consulting giant KPMG International as its registrar for ISO 9001:2000. KPMG India was responsible for reviewing Trinity's quality rules, processes, instructions, forms and records. Areas reviewed included customer requirements and satisfaction, internal audits and continual improvement. To maintain the certification, the registrar conducts regularly scheduled surveillance audits.

The ISO 9000 series of international standards for quality management is among the most widely known and successful of the standards published by the International Organization for Standardization. The standards have become an international reference for quality requirements in business dealings and form the basis for more than 350,000 certified quality management programs in public and private organizations in at least 150 countries.

About ISO

The International Organization for Standardization, (ISO) is made up of 146 national standards institutes from countries large and small, industrialized and developing, in all regions of the world. ISO develops voluntary technical standards, which contribute to making industrial production and supply more efficient, safer and cleaner, and to making trade between countries easier and fairer. ISO standards also serve to safeguard consumers and users in general of products and services, as well as to make their lives simpler.

For additional information on the organization visit www.iso.org.

About Trinity Partners, Inc.

Trinity Partners, Inc. is a U.S.-based provider of process and technology-enabled solutions to financial institutions that enable them to reduce their costs of operations while improving the quality and productivity of their services. Trinity is purpose-built to deliver solutions that span Business Process Outsourcing (BPO) and Information Technology (IT) delivery services targeted to specific verticals, such as Mortgage Banking. Trinity enables its clients to extend their current capabilities and build value-added services by providing global access to resources and diverse skill sets, including best practices in multiple process and technology domains. Headquartered in Tucson, Arizona, Trinity Partners delivers its offshore services through its 100% subsidiary Trinity Business Process Management Pvt. Ltd. based in Gurgaon (New Delhi), India. For more information about the company, visit Trinity's website at www.trinitybpm.com.