Integrated DisAbility Resources Selects Siebel CRM OnDemand to Spark Growth and Ensure Satisfaction; Innovative Health and Productivity Solutions Provider Teams with Hosted CRM Leader to Ensure Sales, Marketing, and Service Excellence

Business Wire, June 16, 2005

SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL), the leading provider of customer-facing solutions, today announced that Integrated DisAbility Resources (IDR), Inc., a group disability risk and claim management service organization, chose Siebel CRM OnDemand for its hosted CRM solution. Siebel CRM OnDemand is allowing IDR to spur company growth and improve customer satisfaction.

IDR was established in 1996 with the specific goal of bringing an innovative, unique approach to the group disability marketplace. It provides employers with group disability services, such as claim management, underwriting, reinsurance management, and product development. IDR is also an approved Employment Network for the Social Security Administration's Ticket to Work program, which helps individuals with disabilities overcome the barriers of returning to work. IDR's unwavering commitment to achieving the best possible outcomes for each individual has resulted in more than $300 million in annual premiums and $800 million of claim reserves under management.

"As we were expanding our sales organization, we needed a way to track and focus activities. Transitioning to a CRM solution became a key initiative allowing us to move from spreadsheets and Outlook to a centralized repository for all customer data," said Larry Dinkler, Director of Customer Reporting, IDR. "Almost immediately, Siebel CRM OnDemand helped improve our sales efficiency. In addition, by using the real-time analytics tools, we can now track and analyze return on our marketing investment. Siebel CRM OnDemand has enabled IDR to more effectively run all aspects of our business."

IDR decided to pursue a hosted CRM solution to enhance its IT resources. After an exhaustive review of eight different products, IDR selected Siebel CRM OnDemand. "We are very impressed by the entire Siebel organization," said Dinkler. "Customer Care has been very helpful and responsive, the Admin Essentials course and Web seminars were both comprehensive and efficient, and Siebel's Professional Services expertly reviewed our configuration and data import efforts and offered timely suggestions."

IDR's decision was also influenced by technology strengths such as real-time sales and marketing analytics, sales process support, forecasting, pipeline visibility, and campaign management. Siebel Systems' closed-loop sales, marketing, and customer service capabilities will allow IDR to achieve high growth, maintain high levels of customer satisfaction, and expand its CRM best practices across other divisions within the company.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About IDR

Integrated DisAbility Resources, Inc. is a group disability risk and claim management service organization and an approved Employment Network for the Social Security Administration's Ticket to Work Program. IDR provides an extensive array of group disability product and service solutions to insurance carriers, medical plans, HMOs, TPAs and employers to help improve the lives of the individuals they serve. Founded in 1996, it has become one of the fastest growing companies in the disability insurance industry, with 300 employees in two locations, Bloomfield, Conn., and Portland, Maine. For more information, visit www.myidr.com.

About Siebel Systems

Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.