Business Services Industry

Sysmex America Implements Online Education to Support Customer Audience; Diagnostics Manufacturer Aims to Reach, Educate, and Continually Support Customers and Employees

Business Wire, June 28, 2005

BELLEVUE, Wash. -- Knowledge Anywhere, Inc. today announced it has developed a custom, online learning solution for Sysmex America, Inc., a Mundelein, Ill.-based international manufacturer of clinical diagnostic systems for medical laboratories. The development and deployment of this program marks Sysmex's first e-learning program.

Sysmex approached the Bellevue-Wash.-based company with the desire to develop a course which provides an introduction and overview to its XE-2100(TM) and XT-2000i(TM) hematology analyzers. The purpose of the e-learning program is to ensure that new instrument owners gain a basic knowledge about Sysmex instrumentation before attending classes at the Sysmex Training Center. This online pre-training allows trainers to focus on more advanced topics and condense classroom sessions. E-learning also allows for continuing education and training of new laboratory staff via the Internet to a virtually limitless audience.

"We want our customers to have a reliable, secure method of accessing information that is user-friendly and totally accessible -- 24-hours-a-day, seven-days a week. The Knowledge Anywhere team was able to deliver what we envisioned and more," said Felix Mendigutia, training director of Sysmex America, Inc.

Sysmex's online education solution aims to:

--Allow laboratory technologists to access targeted information and job aids to learn at their own pace and in their own space.

--Provide consistent, relevant information to clinical laboratories throughout North America.

--Empower customers, employees and distributors to be self-reliant, thereby streamlining classroom training, field service visits and customer service center calls.

--Quantify course work results to ensure an understanding of the theory and operation of Sysmex instrumentation.

--Provide continuing education units in the clinical laboratory sciences for the ASCLS (The American Society for Clinical Laboratory Science) P.A.C.E.(R) (Professional Acknowledgement for Continuing Education) Program.

Knowledge Anywhere, Inc., a leader in building technology-based learning solutions, has established expertise in the clinical diagnostics industry through their construction of several comprehensive online education sites for Dade Behring, one of the largest clinical diagnostic companies in the world.

"Our team is exceptionally unique amongst e-learning developers. Our experience building expansive online learning sites in the clinical diagnostics industry, combined with our ability to internationalize those sites, make us the perfect partner for a multinational firm requiring localized content," says Bill Strelke, executive vice president of Knowledge Anywhere, Inc. "Our solution has proven to be an extremely cost-effective way for organizations to reach across borders and educate their clients, resellers and employees, in each person's relevant time zone, language, even uniquely customized to the particular culture."

ABOUT KNOWLEDGE ANYWHERE

Founded in 1998, Knowledge Anywhere, Inc. is an award-winning company that has emerged as a leader in the specialized arena of building technology-based learning solutions and performance support systems that provide tangible results. The company uses innovative technology to offer a broad base of products and services, including custom and mobile content development, and virtual classrooms. Its clients use its solutions to facilitate the delivery of proprietary knowledge, employee instruction and product training to dispersed audiences via the Web.

Headquartered in Bellevue, Wash., Knowledge Anywhere's clients include AT&T Wireless, Microsoft Corp., Kenworth Trucks, Dade Behring Inc., E&J Gallo, Nextel Partners and F5 Networks. Knowledge Anywhere was recently awarded an American Business Award and was named one of the "Top 25 Companies in the Northwest" by Venture All Star. In 2004, Knowledge Anywhere was named as one of "Fastest Growing Technology Companies in North America" by Deloitte & Touche's Fast 50 and Fast 500 programs. Also in 2004, Knowledge Anywhere was recognized as one of the "Top High 100 Tech Firms in Washington State" by Washington CEO Magazine and as one of the "Fastest Growing Private Companies in Washington State" by the Puget Sound Business Journal.

ABOUT SYSMEX

Sysmex America, Inc., the U.S. headquarters of Sysmex Corporation (Kobe, Japan), is a world leader in clinical laboratory systematization and solutions, including clinical diagnostics, automation and information systems that elevate clinical laboratory medicine to first-line patient care. Sysmex America, Inc. focuses on extending the boundaries of diagnostic science while providing the management information tools that make a real difference in clinical and operational results for people worldwide. Additional information about Sysmex America, Inc. can be found at www.sysmex.com/usa.>