Business Services Industry
S1 Corporation Recognizes Innovative Financial Institutions with the Third Annual S1 Excellence Awards; Regions Bank, FirstBank, UniBank, and Pennsylvania State Employees Credit Union Are Recognized for Technology Leadership
Business Wire, June 29, 2005
ATLANTA -- S1 Corporation (Nasdaq: SONE), a leading global provider of integrated front-office applications for financial institutions, today announced to the financial services industry the winners of the third annual S1 Excellence Awards. The financial institutions recognized have successfully implemented S1 solutions to drive revenue growth, reduce costs, and enhance the customer cross-channel experience.
The awards were determined by a panel of prominent industry experts, including Stuart Bilick, segment executive for IBM Americas' financial services mid market group, Peter Soraparu, external relations executive for BAI (Bank Administration Institute), Jim Eckenrode, vice president of TowerGroup, Octavio Marenzi, president and CEO of Celent, and Bill Huff, vice president of marketing for S1. The S1 Excellence Awards winners by category are:
Regions Bank - S1 Excellence Award
Regions Financial Corporation (NYSE:RF), headquartered in Birmingham, Ala., is one of the nation's top 15 financial services providers with assets of $84.3 billion as of March 31, 2005 and some 1,400 offices and 1,700 ATMs across a 15-state geographic footprint in the South, Midwest and Texas. Regions has implemented S1 Personal Banking on the S1 Enterprise Platform, and is currently deploying S1 Business Banking. The solutions enable Regions to offer advanced online capabilities to consumer and business customers while integrating its operations, technology, and customer base with that of Union Planters, which merged with Regions in 2004. S1 Enterprise helps Regions focus on customer satisfaction and retention through both the exceptional usability and performance of its online solutions and its improved ability to package targeted product and services bundles for various customer segments. One measure of success is that Regions has recently experienced surges in daily new customer acquisition significantly higher than past averages. In addition, the bank has achieved greater channel integration as it now can present branch and ATM transactions online in real time.
"With S1 Enterprise online solutions, we've established an online presence that has proven to be one of the best in the market in terms of performance and capabilities," said Mike Jackson, president of alternative delivery for Regions. "This is helping Regions boost customer satisfaction and revenue while also delivering a more operationally efficient system. This system is at the core of our electronic relationship with customers and represents the center of the online banking experience at Regions."
FirstBank - S1 Technology Innovators Award
FirstBank, a community bank based in Lexington, Tennessee with $1 billion in assets, has deployed S1 solutions for the consumer and business online channels as well as for voice banking, call center, and the ATM. The bank credits S1 Enterprise solutions, S1 Personal Banking and S1 Business Banking, in particular, with helping the bank to offer services that rival any of the regional or national banks in its markets. Since initiating free bill pay services in 2003 through S1 Personal Banking, the bank has seen online bill pay transaction increase by 300 percent. On the cash management side, FirstBank has utilized S1 solutions to introduce new services that have increased ACH transactions by as much as 700 percent annually. In addition, the bank has integrated the voice and ATM channels so that customers can access real-time account information online and the bank can input data from these channels into its CRM system to improve marketing programs.
UniBank - S1 External Customer Experience Award
The first priority at UniBank, a Whitinsville, Massachusetts mutual community bank with $630 million in assets, is customer service. To differentiate from larger competitors, UniBank uses S1 Teller and S1 Sales and Service Platform in its branches, S1 IBS Retail Banking and S1 IBS Cash Management online, and S1 Voice Banking (powered by Edify) to achieve exceptional customer service. The branch solutions have greatly enhanced teller efficiency through user-friendly workflows, pre-filled transaction screens, and enhanced data forwarding capabilities. In fact, UniBank branches have cut new account opening time in half. The bank has pushed up customer online adoption to nearly one-third of all retail customers and is receiving consistent positive feedback from customers who appreciate the easy-to-use, feature-rich online application. S1 IBS Cash Management has also enabled the bank to significantly grow its municipal and small business deposits. The bank sees tremendous growth opportunity in these two markets, making the reliance on cash management technology a critical piece to future success.
Pennsylvania State Employees Credit Union - S1 Internal Customer Experience Award
Harrisburg, PA-based Pennsylvania State Employees Credit Union (PSECU), one of the nation's largest credit unions serving more than 300,000 members, has steadily grown its loan business using S1 Web Lending, S1 Consumer Lending, and S1 Document Preparation over the last several years. With S1 Lending solutions, the credit union's loan management group has been able to increase the speed and efficiency of loan applications through automation and increased use of self-service via the Internet, easing the workload and problems experienced by lending staff and satisfying customers in the loan approval process. Now 85 percent of all loans are approved within 24 hours, and many approved loans reach fulfillment without someone "manually" handling the loan. More than half of PSECU members have applied for a loan online, with the majority of them receiving a response within 30 seconds. With 50 percent of consumer loan applications and 80 percent of equity loan applications coming through the Internet channel, lending and call center employees can spend more time growing the business by cross-selling and improving customer service.
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