Nuasis Webcast Spotlights the IT Department's Role in IP Contact Centers; Principal Analyst Drew Kraus Discusses IT's Ability to Meet the Challenge of IP-based Contact Centers

Business Wire, June 8, 2005

MOUNTAIN VIEW, Calif. -- Nuasis(TM) Corporation, the IP contact center company, announces that online registration is open for next week's webcast titled "Meeting the Challenge of IP-based Contact Centers" featuring expertise from Gartner Dataquest.

The webcast is for any member of an IT department who is responsible for deploying and maintaining IP technology in their company's call center. To attend, register at www.nuasis.com.

The following issues will be discussed during the 60-minute webcast that will begin at 2 p.m., Eastern/11 a.m., Pacific, on Tuesday, June 14:

--The new role of IT in the call center

--The specific requirements of the contact center in any VoIP deployment

--How the latest IP-based contact center software addresses high availability, voice quality and routing in a distributed environment

Representing Gartner Dataquest will be Drew Kraus, principal analyst for the enterprise networking and communications worldwide cluster, Garter Dataquest's Telecommunications. Kraus' research covers automatic call distributors, unified messaging, and various contact center and converged technologies. Before joining Dataquest, he spent more than 10 years in marketing voice-related technologies, focused on market analysis and competitive positioning.

Joining Kraus will be Nuasis' Joe McFadden, vice president of marketing. McFadden has spent more than 15 years in the call center industry, launching several first-in-category products including next generation ACDs, IVR, and web-based conference systems. He was part of the team that launched the Aspect CallCenter system and Edify's multi-media IVR system based on software agent technologies. He was co-founder of Latitude Communications that was ultimately purchased by Cisco Systems. He is named as a co-inventor on three patents associated with voice and web collaboration technology.

About Nuasis Corporation

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq:ASPT), Avaya (NYSE:AV) and Cisco Systems, Inc. (Nasdaq:CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis 650-318-2200 or visit www.nuasis.com.

Nuasis and NuContact Center are trademarks of Nuasis Corporation.