ICT GROUP Selected to Provide Customer Support Services for Pfizer Helpful Answers Program; Expands Company's Presence in Healthcare/Pharmaceutical Patient Assistance and Member Care Markets

Business Wire, June 9, 2005

NEWTOWN, Pa. -- ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer management and business process outsourcing solutions, today announced that it will be providing customer assistance services for Pfizer Inc., in support of its Pfizer Helpful Answers(TM) initiative.

Pfizer Helpful Answers is a comprehensive initiative that provides America's uninsured, regardless of age or income, with an easy, one-stop access point to find out how to get Pfizer medicines for free or at meaningful savings. Through a single phone number and website, uninsured Americans without prescription drug coverage can find out about and apply for an array of Pfizer assistance programs.

Over 75 ICT GROUP customer assistance representatives are supporting this program, responding to applicant and member inquiries from patients, caretakers and healthcare providers, assisting with eligibility and application screening, address changes, member add-ons and new card requests as well as inquiries regarding Pfizer prescription prices, online drug/pharmacy locator and discount eligibility.

Additionally, ICT GROUP is providing adverse event handling, product complaint and safety/quality assurance reporting, bilingual English/Spanish and interactive voice response with advanced speech recognition, to help streamline operations and provide an automated solution for routine, basic inquiries.

"We are pleased to be expanding our program coverage in the patient assistance and member care marketplace for healthcare/pharmaceutical clients," said John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. "Combined with the Pfizer Helpful Answers initiative, ICT GROUP today has approximately 800 representatives assigned to 600 workstations across five contact centers throughout Pennsylvania and Arizona, dedicated to providing patient assistance services on behalf of leading discount healthcare and prescription benefit savings programs."

"ICT GROUP has made considerable progress in expanding its healthcare client base and services offering. In the first quarter of 2005 alone, revenue from this sector increased 16% year-over-year, and we expect continued, strong demand from both existing and new clients within this market," concluded Mr. Brennan.

ABOUT ICT GROUP:

ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations. To learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.

Important Cautionary Information Regarding Forward-Looking Statements:

This press release contains certain forward-looking statements concerning demand for ICT GROUP services from healthcare and pharmaceutical clients. The forward-looking statements involve assumptions and are subject to substantial risks and uncertainties. Whenever possible, forward-looking statements are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates" or similar expressions, which speak only as of the date the statement is made. ICT GROUP assumes no obligation to update any such forward-looking statements. For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. The actual demand for ICT GROUP's services may differ materially from the level disclosed in the forward-looking statements as a result of various factors, including without limitation, a party invoking cancellation or other provisions of a contract, customer demand for a client's product, the client's budgets and plans and other conditions affecting the client's industry, industry and Government regulation, general and local economic conditions and those factors discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 2004, and other documents, such as reports on Form 8-K and reports on Form 10-Q filed by ICT GROUP with the Securities and Exchange Commission. Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct and we undertake no obligation to update such expectations.