UniPress Software Launches Professional Training and Services Program to Help Customers Successfully Implement and Optimize Their Service Desk Automation

Business Wire, March 16, 2005

EDISON, N.J. -- Program Will Offer Standards-Based Product and Industry-Based Training along with Comprehensive and Professional Consulting Services

E[acute accent]UniPress Software, Inc., a leading mid-market provider of web-based service desk automation software, today unveiled the UniPress Software Training and Professional Services Program to help customers expedite and optimize FootPrints(R) implementations and on-going usage, and to improve knowledge and performance levels of service personnel and customer support center operations. FootPrints tools are designed to help organizations streamline and automate their help desk and customer support operations while improving workflow, building efficient communication, and reducing costs. E[acute accent]While UniPress Software's FootPrints line of 100% web-based service desk tools are fundamentally designed to be easy to install, configure, administer, and use, many customers find that the company's technical and training expertise can ensure a faster and more robust FootPrints implementation. With in-person and web-based product and industry training and professional consulting services, these customers now have a variety of options to help them get the most out of their FootPrints tools. The new UniPress Software Training and Professional Services Program will also help customers become fully aware of, and properly identify the training and support services that are right for them. E[acute accent]"FootPrints remains the most easy-to-use, web-based service desk solution in the industry," said Mark Krieger, President of UniPress Software. "We are launching our professional training and services program to meet the demand we are seeing from our customers who continually look to us to help them establish world-class support programs. In the past, we have offered these services on a custom, as-needed basis, but by formalizing the program, all customers - large and small - will know that UniPress can provide a full range of training services." E[acute accent]Through its professional consulting services, UniPress will help customers install, configure, and implement their FootPrints tools. UniPress will offer a full review of a customer's current processes, custom installation of FootPrints on-site, creation of project databases, system configuration based on organizational policies and business rules, workflow optimization, project template creation, and a final review of the product before public deployment. Through its professional consulting services, UniPress will also offer programming services to assist customers with the integration of existing systems not currently supported by FootPrints, as well as enhancements to existing FootPrints features, new-feature implementation, and corporate address book or third-party database integration. E[acute accent]The UniPress Software Training and Professional Services Program will be led by highly educated and skilled UniPress consultants and trainers with deep experience and knowledge of FootPrints technology gained from over 2,000 customer installations. They are also Help Desk Institute (HDI)-certified and experts in leveraging industry-based best practices. Their combined product and industry expertise allow them to offer customers creative and custom solutions to meet business process automation requirements within their service and support centers. E[acute accent]The UniPress Software Training and Professional Services Program will also offer customers training on FootPrints products and industry best practices. Customers can choose to receive training via online webcasts, scheduled product seminars, or at UniPress' training facility. Whatever the venue, FootPrints training seminars will help administrators and end users fully understand all feature and configuration options available to them in FootPrints. This hands-on training will also help customers fully optimize their FootPrints implementation. Customers may choose to hold FootPrints training sessions at their location, where they can tailor the FootPrints curriculum to meet their specific operating environment. Under this arrangement, customers can combine FootPrints product training with implementation consulting services to ensure a successful launch while a certified trainer remains on-site. E[acute accent]For customers seeking operational guidance within their service and support centers - beyond their FootPrints products - UniPress offers workshops to help them establish best-practice driven service desks. The workshops are developed specifically for UniPress customers by leading support industry experts, and they incorporate best practices established by the HDI, ITIL(R), and other recognized industry standards. UniPress has also partnered with DEMA Education, a highly experienced training and education organization, to offer courses that combine certified curriculum from HDI and other industry-backed sources. These courses will offer methods, skills, and knowledge to help support professionals, including managers, agents, customer service representatives, and technicians improve their performance and efficiency levels. E[acute accent]Customers interested in learning more about the UniPress Software Training and Professional Services Program can contact a UniPress sales representative at 800.222.0550 or by email at info@unipress.com.