GoldMine Helps JewishGen Users Trace Their Roots

Business Wire, March 29, 2005

PLEASANTON, Calif. -- FrontRange Solutions(R) Partner Customizes GoldMine to Enable Online Resource for Jewish Genealogical Information to Double Its Database and Rapidly Multiply Its User Base

When JewishGen, a worldwide online resource for Jewish genealogical information affiliated with Museum of Jewish Heritage, found its rudimentary contact management system could not handle the rapid growth of its database of records of donors and users, the 18-year-old organization based in New York City turned to GoldMine(R) software from FrontRange Solutions and FrontRange Partner Professional edge for customization services.

Founded in 1987 as a message-based bulletin-board system, JewishGen moved to the Web in 1994 and now offers people around the world access to nearly 9 million genealogical records. The organization incorporated as a not-for-profit entity in 1996 when it acquired the hard copy records of the Jewish Genealogical Society of New York, which has grown into the Internet version of the JewishGen Family Finder available today.

In the last several years, JewishGen found its rapid growth of users and donors doubling to more than 50,000, which was overwhelming its very basic contact management system. Susan King, JewishGen's Founder and Managing Director, retained Professional edge to provide a customized GoldMine solution that would enable her to interface with various legacy databases and pinpoint potential donors and volunteers for specific initiatives.

Professional edge customized GoldMine to provide several critical capabilities:

--Central User Registration Environment (CURE) -- CURE allows users to register once and provides them with a unique JewishGen identification number. King can track a wide range of individual user activities on the site, including log-ins, areas of interest and donations. Donations are especially important to JewishGen as a non-profit entity. Professional edge developed a routine that queries JewishGen's accounting application every night for the day's donation information, exporting it directly into a GoldMine field.

--GoldMine's Details Plus -- Details Plus creates a volunteer management system that tracks information about volunteers' interests and contributions, as well as their material donations. Additional Details Plus features include a field that lists the user's interests by USBGN geographic code.

--CURE SQL Interface -- CURE interfaces with JewishGen's SQL List Server, so that when a user registers through CURE they are automatically added to JewishGen's mailing list, streamlining processes and strengthening relationships.

According to King, the value of the precise control she now has over JewishGen's core business with GoldMine is "immeasurable."

"GoldMine is a common thread that runs through our business," King said. "Before GoldMine, sorting through 50,000 names in multiple databases was an unmanageable task. Our database is now almost at 100,000 users, and we are averaging 5,500 new registrations per month."

"Working with Professional edge has been an absolute success," she continued. "Our solutions engineer was unbelievable -- he was able to very quickly work through the details of our issues, develop the GoldMine solution and get everything working. We couldn't have done it without him."

King's future plans for GoldMine include migrating some aspects of JewishGen into fee-based subscription services to augment donations and continue to develop value-added features.

About JewishGen

JewishGen is the leading electronic facilitator connecting thousands of researchers worldwide who seek to research their Jewish ancestry. JewishGen's Internet discussion groups, programs and projects enable people across the globe to come together in a common purpose. www.jewishgen.org

About Professional edge

Professional edge offers significant experience in sales, marketing and customer service effectiveness consulting, information technology consulting, project management, software design, development and testing. Professional edge, Inc. is a Premier Solutions Partner in North America for GoldMine(R) and other CRM software. Its certified consultants implement all product offerings and most available third party add-ons. Professional edge, Inc. is available at 214-637-0787, 877-522-0787 or www.professionaledge.com.

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine(R) for business relationship management, team-based contact management and sales forces automation solutions; IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.