Innovative Product Delivery Drives 48 Percent Revenue Growth For Knowlagent In Flat Enterprise Software Market

Business Wire, March 8, 2005

2005 And Beyond

Part of Knowlagent's success is from anticipating the needs of the call center industry, and providing the solutions that drive guaranteed results. In 2005, the company is uniquely positioned ahead of other companies in the marketplace as it once again leads the industry in the direction of transforming historical service centers into revenue centers.

Directly supporting Knowlagent's growth in this area are spring and summer enhancements to the company's r7 solution, which will provide deeper and more meaningful capabilities for the agent, the call center supervisor, the executives and the company.

"The executive suite is demanding more revenue from all sources these days, and the service center is being tapped for its share," said Denis Pombriant, founder and managing partner of Beagle Research Group. "Companies who understand the underlying business needs of their customers and can help in creating a service center that generates sustainable revenue are ahead of the curve."

In addition, the spring kick-off of the company's customer conference entitled Catalyst 2005 will offer a unique forum where innovators from some of America's best-recognized companies in the telecommunications, financial, health services, and retail industries will share ideas and insights with their industry peers, as well as get a preview of the new r7 capabilities first hand. The three-day event, scheduled for May in Tampa, Fla. also includes a unique event - a site tour of an innovative call center. Knowlagent's customer, the Coca-Cola Enterprises Customer Development Center, is hosting the tour at their Tampa location.

The prospects for continued success in 2005 help to validate Gordon's efforts to keep Knowlagent just ahead of the industry in order to be well positioned for future opportunities: "Over the last several years, the service channel was viewed in terms of cost -specifically cost reduction - and not in terms of sales or revenue. Many companies lost the understanding that we had in years gone by that good service equals good sales and vice versa," Gordon continued. "I believe companies are beginning to make the shift in 2005 from running the business by volume back to running by value - from a focus on cost to a focus on revenue. For those companies looking to make this shift, we have a scalable solution that will to help them achieve that goal."

Please visit www.knowlagent.com/conference to learn more about Catalyst, Knowlagent's upcoming customer conference.

About Knowlagent

Knowlagent helps innovative companies create rapid and sustainable sales growth from the service environment. The Knowlagent solution allows customers to generate exceptional sales growth in the service environment, leveraging current investments in service personnel and technologies, and without disrupting critical service levels. Knowlagent is the foundation of sales and service excellence every day for Fortune 500 companies in the financial services, retail, telecommunications and healthcare industries. For more information, call 888-566-9457 or visit www.knowlagent.com.