Nuasis Webinar: VoIP and the Impact on Your Contact Center Consulting Practice

Business Wire, March 8, 2005

MOUNTAIN VIEW, Calif. -- Complimentary webinar will discuss new considerations for consultants when dealing with IP contact centers.

WHO:              Nuasis Corporation

WHAT:             One hour complimentary webinars

WHEN:             March 9 at 1 pm, Pacific
                             OR
                  March 10 at 8:30 am, Pacific
                  (same content on both days)

REGISTER AT:      www.nuasis.com



The webinar will address the following questions:

    What does VoIP mean for your contact center consultant practice?

    How can you migrate your consulting practice to VoIP?

    What are the new considerations needed to prepare RFPs for IP
    contact centers?

    Why is the contact center the "killer app" for VoIP

    What is the buzz about integrating self-service with immediate and
    deferred service models?

    Why doesn't the hybrid model work?

    What are the voice and data network considerations?

    What is the new role of data/IT staff in VoIP solutions?

    What are the latest implementation and migration strategies?

Attendees will also receive a complimentary whitepaper titled "A
Guide to Preparing an RFP for the New Class of IP Contact Centers".

About Nuasis Corporation

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq: ASPT), Avaya (NYSE: AV) and Cisco Systems, Inc. (Nasdaq: CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis (650) 318-2200 or visit www.nuasis.com

Nuasis and NuContact Center are trademarks of Nuasis Corporation.